Approval was sent multiple times to same user

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Posted on by StefanH114

Hi,

I'm facing the issue that one user gets an approval multiple times despite the approval action only runs once.

I've already checked that the flow only ran once and the user is only once in the recipient field.
The action itself shows no sign that it ran into a re-try.

Did anyone else experience such a behavior?

Regards,

Stefan

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hiteshn 61 on at

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Hi @StefanH114 , can you please provide the screenshot for the email action.

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StefanH114 14 on at

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It's a pretty standard approval connector

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Nikola_Colic 29 on at

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I am currently facing the same issue. Did you manage to fix it somehow or is it a bug in Power Automate?

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Junaidmunaf 42 on at

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I am also facing the same issue for all approvals

approval request is sent atleast 5 times

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Djuuu 65 on at

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Same happening here - Germany.

I also found out that the approval emails are coming now from two different senders - maccount@microsoft.com & flow-noreply@microsoft.com

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Djuuu 65 on at

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And to add some context:
Approval in the flow timeouts and is trying to repeat the action, even if the approval is already sended out.

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zarski 168 on at

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We having the same issue in Finland, approvals are repeating the sending of an approval. We have also one error where the approval was not sent at all with error 504 Request to the backend service timed.

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stingray 196 on at

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This has started happening to us today, times out creating the approval and sometimes doesn't get to the Wait for Approval action.

This approval action always seems to have issues.

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JoeGray1266 13 on at

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Yep, same issues here - might be a problem on the MS end.

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Mandy_Wright 30 on at

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We are also having problems with approvals in Power Automate generating multiple approval requests. These have been working fine for months. I'm sort of relieved to find other people having the same issues but I really, really wish there was a way I could ensure that Microsoft were aware and investigating these. I can't even log a ticket with them as the support form has a dodgy field in the form (Impact) that prevents me from completing the support request. 😞

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