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Session Id : sOhyjiXbF0RULDTeVZg0na
Power Automate - General Discussion
Unanswered

Approval was sent multiple times to same user

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Posted on 14 Mar 2023 07:45:41 by 14

Hi,

I'm facing the issue that one user gets an approval multiple times despite the approval action only runs once.

I've already checked that the flow only ran once and the user is only once in the recipient field.
The action itself shows no sign that it ran into a re-try.

 

Did anyone else experience such a behavior?

 

Regards,

Stefan 

  • sofa1780 Profile Picture
    2 on 28 Sep 2023 at 07:47:42
    Re: Approval was sent multiple times to same user

    Hi together,

     

    I ran into the same issue today,

    the advanced settings of this block (dots on top right ... -> settings) offered me the option to set of the Asynchronous Pattern, which lead into a single approval notification.

     

    sofa1780_0-1695887049000.png

     

     

    Hope this answer will help you guys.

     

  • LeoFaustino Profile Picture
    2 on 11 Jul 2023 at 04:34:52
    Re: Approval was sent multiple times to same user

    Hello, I'm also having the same problem of multiple intermittent Approval Request sent out even though the response has been done. Is there a fix for this or any work around?

  • bosun Profile Picture
    2 on 15 Jun 2023 at 10:33:43
    Re: Approval was sent multiple times to same user

    Hello, I am having the exact same issue. Is there any fix at this time? Please let me know if there is.

     

    Thank you.

  • JoeGray1266 Profile Picture
    13 on 28 Mar 2023 at 07:24:24
    Re: Approval was sent multiple times to same user

    In our MS Service Health from yesterday evening:

    Title: Users experience intermittent approval creation failures when using Microsoft Power Automate User impact: Users experienced intermittent approval creation failures when using Microsoft Power Automate. Final status: We've determined that an unexpected increase in requests to the infrastructure supporting email functionality for approvals occurred, causing the impact. We’ve optimized the impact infrastructure and increased its request processing limit, which we confirmed through telemetry to have remediated the impact. Scope of impact: Your organization was affected by this, and any user may have been impacted. Start time: Monday, March 27, 2023, 9:30 AM (8:30 AM UTC) End time: Monday, March 27, 2023, 4:50 PM (3:50 PM UTC) Root Cause: An unexpected increase in requests to the infrastructure supporting email functionality for approvals occurred, which caused the infrastructure to become unbalanced, process requests inefficiently, and resulted in impact. Next steps: - We're reviewing this unexpected increase in requests to understand why it occurred to help develop better automated strategies to detect and proactively remediate impact from such request spikes, preventing similar impact from reoccurring. This is the final update for the event.

  • Dox1331 Profile Picture
    20 on 28 Mar 2023 at 06:49:06
    Re: Approval was sent multiple times to same user

    any updates?

  • DataFailure Profile Picture
    65 on 27 Mar 2023 at 15:48:20
    Re: Approval was sent multiple times to same user

    I'm not able to give feedback to support so posting it here incase it's useful for others or is connected somehow

    My approval steps in some flows are also showing the following error - in edge and firefox
    Http request failed: the server did not respond within the timeout limit. Please see logic app limits at https://aka.ms/logic-apps-limits-and-config#http-limits.

    In firefox all setps are showing the following error - it is not appearing in edge

    Unexpected error. NetworkError when attempting to fetch resource.
  • StefanH114 Profile Picture
    14 on 27 Mar 2023 at 15:25:32
    Re: Approval was sent multiple times to same user

    I received this reply from the Power Automate Support: 

    StefanH114_0-1679930722602.png

     

  • stingray Profile Picture
    194 on 27 Mar 2023 at 15:22:30
    Re: Approval was sent multiple times to same user

    What's worrying is this was possibly reported to MS 2 weeks ago when this post went up.

    Reply form MS.

    From the Issue description, I understand that your facing issue with approval flow and it retries number of times sending multiple approvals out for one approval. It times out and flow is getting failed.


    Thank you for your time Over the Teams call.
     
    As informed you that there is an ongoing issue and has already been escalated to the Product Group.

    Product Group is working on the issue to get it fixed and we are waiting for the update from the Product Group.

    Please wait for the update and as soon as we have the update, we’ll get back to you at the earliest.

    Thank you and have a good day 

  • DataFailure Profile Picture
    65 on 27 Mar 2023 at 15:21:38
    Re: Approval was sent multiple times to same user

    Dealing with this issue as well for the last 6 hours or so.
    Stingray, thanks for the info on the submitted ticket. Will be curious to see when they are able to resolve this

  • andi712 Profile Picture
    9 on 27 Mar 2023 at 15:18:37
    Re: Approval was sent multiple times to same user

    We have the same problem... 

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