Power Automate Agent for Virtual desktop not connecting

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Posted on by SM-13011610-0

Hi,

We have installed Power Automate Desktop in physical device and Power Automate Agent for virtual desktops in Citrix master server.

After installation, the status of the agent is not connected and shows message as "Power Automate agent for virtual desktop is disconnected".

1. Both desktop & agent are in same version

2. No policies set explicitly in the server on Citrix Virtual channel policy

3. Not able to launch PAD.RDP.ControlAgent.exe from installation directory

Has anyone faced this issue? Please help

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Power Automate Desktop

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Michael E. Gernaey 53,963 Moderator on at

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Hi @SM-13011610-0

You have covered most of them other than whether there is some weird firewall or other that blocks the traffic. Have you validated with the network admins that they can in fact communicate and have done a trace between them?

I know you said there is no policy, but since there is normally a default one, are you saying there isn't one, or simply that people are telling you they didn't create one?

Have you tried things like tracert just to validate the routing?

Or Curl or PostMan or anything that can validate the HTTps connection for 443?

If these suggestions help resolve your issue, Please consider Marking the answer as such and also maybe a like.

Thank you!
Sincerely, Michael Gernaey

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SM-13011610-0 4 on at

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Hi @Michael E. Gernaey

Thank you for your guidance.

Can you please clarify whether HTTPS connection on 443 is required from

1) From Power Automate Desktop server to citrix server where agent is installed (or)

2) From citrix server where agent is installed to Power Automate Desktop server

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SM-13011610-0 4 on at

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Hi,

We have opened HTTPS connection from Citrix server to Power Automate Desktop server and *.powerautomate.com but still agent status is Disconnected.

Can anyone help me if some configuration is missing

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