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Power Platform Community / Forums / Power Automate / Retrieve displayName f...
Power Automate
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Retrieve displayName from external mail sender

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Posted on by PS-05021208-0 3
My flow triggers when a mail is sent to a shared mailbox and sends a reply.

In the Reply i want to address the sender with "Dear Mr/Mrs {displayName}".

The problem is that displayName returns empty even though i made sure my testmail has a displayName.

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Building flows
I have the same question (0)
  • Expiscornovus Profile Picture
    Expiscornovus 33,891 Most Valuable Professional on at
     
    Have you double checked the outputs of your trigger action? Afaik it only returns the From field, which only contains the email address.
     
    That displayName is coming from either your contacts or your organization directory. In that case you might be able to to use the get user profile (v2) action or the Get contacts (v2) action to retrieve this displayName instead.
     
     
    Happy to help out 😁

    I share more #PowerAutomate and #SharePointOnline content on my Blog, LinkedIn, Bluesky profile or Youtube Channel
  • Verified answer
    Ellis Karim Profile Picture
    Ellis Karim 12,163 Super User 2026 Season 1 on at
    Duplicate Post: Retrieve displayName from external mail sender
       
    I think you need to use an additional action to get the Sender's name, as I didn't find the Sender's name exposed by the "When a new email arrives in a shared mailabox (V2)" action.
     
    I used the Outlook Send an HTTP Request to get the Senders name, as shown below:
     

    https://graph.microsoft.com/v1.0/users/<shared-mailbox-email-address>/messages/<message-Id>?$select=from
     
    body('Send_an_HTTP_request')?['From']?['emailAddress']?['name']
     
    Here is my runtime output:

     
     
    Ellis Karim
    Ellis Karim

    elliskarim.com  |  LinkedIn  |  Bluesky
     
    If this solved your issue, please mark it as ✅ Accepted Answer. If it helped, feel free to give it a 🩷 Like


     

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