Power Platform Community Forum Thread Details

Hello Team,

I would like to understand which severity levels are currently supported when creating incidents using the IcM Connector.

Earlier, I was able to create Sev1 incidents via the IcM connector in Power Automate. However, I am now encountering the following error:

"Failed to create incident: Severity < 2 is not allowed."

I also attempted with Sev2 but faced the same issue, whereas Sev4 worked successfully.

Could you please confirm if there have been any recent changes to the connector that restrict the creation of incidents with severity levels below Sev2?

Please let me know also what is required to create sev1 Icm directly

Thanks in advance.

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Categories:

Using connectors

Hi @HG-25062237-0,

This is not a flow issue. The error Severity < 2 is not allowed clearly indicates that Sev0 and Sev1 are being blocked at the connector/backend level. Sev3/Sev4 continuing to work confirms this is a policy check.

In most enterprise setups, Sev1 creation is intentionally restricted because it triggers on-call paging, SLA tracking, and high-severity escalation workflows.

Because of that, automation via standard connectors is often limited to lower severities.

If Sev1 creation is required, you will likely need: