Why is 'When an email is sent' trigger missing for Office 365 Outlook/Outlook connector?

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Posted on by udinesh5

Hello Community,

A customer wants to know why a sent email trigger for Office 365 Outlook/Outlook connector doesnt exists?

They use Outlook mailbox heavily at the moment and not feasible to change human workflows immediately.

There is a requirement to get notified on sent emails and take multiple actions.

I read about few workarounds like

Sending emails from Dataverse using email activities or
Copy sent emails to another mailbox and leverage incoming email trigger on the copied mailbox

Please let me know if there are any other workarounds and the reasons on why this capability is missing.

Thanks

Dinesh

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Robu1 1,703 Super User 2026 Season 1 on at

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Hi udinesh5,

Thank you for choosing Microsoft Community.

There is no ‘email sent’ trigger because Graph exposes no send event.

Try using shared mailbox/Exchange Mail Flow Rules (transport rule) instead.-This is the supported workaround which is to auto‑BCC or forward sent mail into a shared mailbox using an Exchange transport rule, then trigger your flow on “When a new email arrives” for that mailbox.

I hope this helps resolve the issue! If you need more specific guidance, feel free to ask.

Resource:

https://learn.microsoft.com/en-gb/exchange/security-and-compliance/mail-flow-rules/mail-flow-rules?utm_source=copilot.com

🏷️ Please tag me @Robu1 if you still have any queries related to the solution or issue persists.

✅ Please click Accept as solution if my post helped you solve your issue and help others who will face the similar issue in future. ❤️ Please consider giving it a Like, If the approach was useful in other ways.

Happy to help

Robu 1👩‍💻

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Daniel Bocklandt 5,151 Super User 2026 Season 1 on at

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Hey,

the trigger is not available since sending an email is always a reaction to something else.

-> Soemone called, send a mail, had a meeting , a document was created, and so on...

There is a posibility to create an automatic rule to push emails that have been send to another folder inside of Outlook. You can use this as a trigger for the flow.

If this solved your problem, please mark it as Solved to help others find the solution faster.
If you found it helpful, consider giving it a Like to support each other in this community!

Thanks, and happy building!

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Valantis 6,735 on at

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Hi @udinesh5,

For your scenario, the most practical supported options are:

Test “When a new email arrives (V3)” on the Sent Items folder. That trigger is folder-based, and Microsoft documents that sent messages are saved to Sent Items by default. https://learn.microsoft.com/en-us/connectors/office365/

Use Microsoft Graph on Sent Items for a stronger solution. Graph supports change notifications when a message is added to a folder and also supports delta queries for incremental changes in a specific mail folder. https://learn.microsoft.com/en-us/graph/outlook-change-notifications-overview

Best regards,

Valantis

✅ If this helped solve your issue, please Accept as Solution so others can find it quickly.

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🏷️ For follow-ups @Valantis.

📝 https://valantisond365.com/

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