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Session Id : D+dfebXR6RqCa5sbUhDfGR
Power Automate - Using Flows
Unanswered

“When a new email arrives” doesn’t always work

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Posted on 10 Dec 2022 13:39:02 by

Hello all,

 

I’m working in a shared inbox and want to make a flow that activates when a user drags and drops an email into a folder, the flow sends a reply to the email—essentially an auto responder for certain types of email. A person decides weather the email goes in the auto responder. 

The problem is that the flow only runs sometimes. If an email *just* came in, the flow works. If the email was around before the flow was created, it doesn’t work. If the email has sat for a while or been moved around, and staff finally decide to send it to the auto responder, it works sometimes. 

Can anyone explain this behavior?  Does it have to do with how PA defines “new” in “when a new email arrives”?

 

Thanks in advance for helping with a solution or pointing us in the right direction. We have searched and searched and have not found an explanation!  

  • David_MA Profile Picture
    11,811 Super User 2025 Season 2 on 12 Dec 2022 at 14:49:53
    Re: “When a new email arrives” doesn’t always work

    As @VictorIvanidze said, the action you are using runs when mail is received, not when you copy or move it. However, there is an action you can use that might achieve what you want, which is When an e-mail is flagged. With this action, you can limit it to only items being flagged in a specific folder along with other conditions:

    David_MA_0-1670856806950.png

     

  • VictorIvanidze Profile Picture
    12,538 on 11 Dec 2022 at 16:30:20
    Re: “When a new email arrives” doesn’t always work

    Hello @SBrown75.

    that's by design. Nobody promised that this trigger should work when you copy or move emails to a folder.

     

    > Does it have to do with how PA defines “new” in “when a new email arrives”?

    Most important word here is "arrives", not "new". "Arrives" means that the message has been sent and then delivered.

     

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