I have hidden the HTML in my Send Email with Options and it is appearing correctly when the email first goes out. However, if I forward or reply to the email it is showing as HTML and showing the incorrect approval options that will not trigger the rest of the flow. How do I remove the HTML from the body if the email gets responded to or forwarded?
Using this configuration, I have never had the issue you describe:
You may want to try these settings to see if it resolves your issue. Otherwise, I suggest you update your post to include a screen shot with how the body of the e-mail is configured since it is probably something to do with your html formatting.
Was this reply helpful?YesNo
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
6
Share
Report
All responses (
Answers (
