Power Platform Community Forum Thread Details

I'd like to notify users with specific tags in a Team when specific actions occur.

If a Level 1 on my Help Desk needs to escalate a ticket, I'd like them to type #escalte to create a post in another channel that will then ping the Level 2's and Level 3's via a tag.

I've created a workflow that gets 99% of the way there, but the tags do not work.

Is this a feature that looks to be coming soon?

Categories:

Power Automate Desktop

@GP-19052353-0

Tags aren't supported natively in the Power Automate Teams connector typing @tagname in the message body just posts as plain text and won't actually ping anyone.

To make it work properly you need to use the Graph API via an HTTP action. The flow needs to get the tag ID from Graph, then post the message with the correct mention format in the body JSON. It's a few extra steps but it does work.

Good step-by-step guide here: https://www.sharepointeurope.com/mention-a-tag-in-microsoft-teams-with-power-automate/

Vishnu WR

LinkedIn - My Tech Space

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