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ReportI am reaching out regarding an issue with the Freshdesk Power Automate connector, which appears to be omitting the requester’s email address when retrieving ticket details.
Freshdesk Support has confirmed that the connector is developed and maintained by Microsoft, not Freshdesk. They also identified that the connector currently calls the Freshdesk “View a Ticket” API without the include=requester query parameter, which results in the requester’s email not being returned in the response.
Because of this limitation, I am unable to populate the requester’s email address in follow‑up automation flows—for example, sending an automatic closure confirmation email.
Could your team review this behavior and advise whether the connector can be updated to include the missing parameter or provide guidance on a workaround?
Thank you for your time and assistance.
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