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Error - Approval with multiple Approvers

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Posted on by KvD1995

Hi,

I've got a flow with multiple approvers. Each approver has to answer. The flow worked fine for months.

Since a few days I get an correlation-ID and error message, that something went wrong when the second approver of the flow answers the approval.
With just one approver the flow works still fine.

Any solution for this?

Thanks.

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Using flows

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Pstork1 68,707 Most Valuable Professional on at

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Any second approver or is it a specific user?

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KvD1995 49 on at

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Hi @Pstork1,

any second approver. I have tested it with different users.

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Pstork1 68,707 Most Valuable Professional on at

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If you have been using it for a while is it using the 'Start and Wait for an Approval' action or an older version called 'Start an Approval'. A screenshot would also be helpful.

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KvD1995 49 on at

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It is the 'start and wait for approval' action. Each approver has to answer.

Screenshot of the approval action:

This is the error message of the second approver:

I tried to create another flow with the 'start and wait for approval' action. I get the same error message there.

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Pstork1 68,707 Most Valuable Professional on at

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Did you check the compose you are using to make sure the email addresses are correct and separated by semicolons ';'

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KvD1995 49 on at

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Yes, I do. The approval request is also received by all approvers

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Pstork1 68,707 Most Valuable Professional on at

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And all users are internal users for the tenant?

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KvD1995 49 on at

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Yes. The flow worked fine for months with the same approvers

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KvD1995 49 on at

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I tried a new approval flow with two approvers. It's the 'everyone must approve' action.

The first approver can approve. The second gets a error message:

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Pstork1 68,707 Most Valuable Professional on at

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The steps you are taking are correct and are still working for me. I think you'll need to open a support ticket on this one.

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