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Power Platform Community / Forums / Power Automate / Error - Approval with ...
Power Automate
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Error - Approval with multiple Approvers

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Posted on by KvD1995 49

Hi, 

 

I've got a flow with multiple approvers. Each approver has to answer. The flow worked fine for months.

Since a few days I get an correlation-ID and error message, that something went wrong when the second approver of the flow  answers the approval.
With just one approver the flow works still fine. 

 

Any solution for this?

Thanks.

Categories:
Using flows
I have the same question (0)
  • Pstork1 Profile Picture
    Pstork1 69,543 Most Valuable Professional on at

    Any second approver or is it a specific user?  

  • KvD1995 Profile Picture
    KvD1995 49 on at

    Hi @Pstork1, 

     

    any second approver. I have tested it with different users.

  • Pstork1 Profile Picture
    Pstork1 69,543 Most Valuable Professional on at

    If you have been using it for a while is it using the 'Start and Wait for an Approval' action or an older version called 'Start an Approval'.  A screenshot would also be helpful.

  • KvD1995 Profile Picture
    KvD1995 49 on at

    It is the 'start and wait for approval' action. Each approver has to answer.

    Screenshot of the approval action:

    KvD1995_2-1618921993153.png

     

     

    This is the error message of the second approver:

    KvD1995_1-1618921821331.png

     

    I tried to create another flow with the 'start and wait for approval' action. I get the same error message there.

     

  • Pstork1 Profile Picture
    Pstork1 69,543 Most Valuable Professional on at

    Did you check the compose you are using to make sure the email addresses are correct and separated by semicolons ';'

  • KvD1995 Profile Picture
    KvD1995 49 on at

    Yes, I do. The approval request is also received by all approvers

  • Pstork1 Profile Picture
    Pstork1 69,543 Most Valuable Professional on at

    And all users are internal users for the tenant?

  • KvD1995 Profile Picture
    KvD1995 49 on at

    Yes. The flow worked fine for months with the same approvers

  • KvD1995 Profile Picture
    KvD1995 49 on at

    I tried a new approval flow with two approvers. It's the 'everyone must approve' action. 

     

    KvD1995_0-1619072273397.png

     

    The first approver can approve. The second gets a error message:

     

    KvD1995_1-1619072350747.png

     

     

  • Verified answer
    Pstork1 Profile Picture
    Pstork1 69,543 Most Valuable Professional on at

    The steps you are taking are correct and are still working for me.  I think you'll need to open a support ticket on this one.

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