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Power Platform Community / Forums / Power Automate / "Send email with Optio...
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Suggested Answer

"Send email with Options" is showing HTML code inside the sent email

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Posted on by johnjohnPter 2,015 Season of Giving Solutions 2025
I have this "Send email with Options" action inside an automated power automate flow:=
 
 
 

But on some user's Outlook for Windows email client, the email will show HTML code, as follow:

 

For example on my Outlook for web and my Outlook for Windows it is working well as follows, without any HTML code:


Any advice?

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  • Suggested answer
    ScottShearer Profile Picture
    ScottShearer 25,290 Most Valuable Professional on at
    This is likely a client-side issue.  Can you check to see if users are using an older or unsupported email client.  Also, there is a setting in Outlook or a policy that can be pushed down that dictates that HTML is shown as plain text.
     
    Try asking one of these users to access Outlook via the web app and see if they still experience the issue.  If so, it is an issue with the version or configuration of the Outlook or other email client.

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