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Power Platform Community / Forums / Power Automate / The request failed. Er...
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The request failed. Error code: 'XrmSystemUserDisabled'. Error Message: 'The CDS system user record representing user 'admin.user@***.onmicrosoft.com' is disabled. Please ask a database administrator to enable this user.'.

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Posted on by 3,506

When the MS flow runs it raises the following error on a "Start and Wait for Approval" action:-

 

The request failed. Error code: 'XrmSystemUserDisabled'. Error Message: 'The CDS system user record representing user 'admin.user@***.com' is disabled. Please ask a database administrator to enable this user.'.

 

Here is a screen shot of my Flow and the error i am getting:-

ADMINUSER.png

now the admin.user@***.com is our global admin and is enabled,,, so why the error is saying that the user account is disabled... any advice?

 

 

Also seems all the Connections are working well as follow:-

 

connections.png

 

so not sure what is going on?

 

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I have the same question (0)
  • johnjohn123 Profile Picture
    3,506 on at

    any help on the above case please?

  • rymacdow Profile Picture
    Microsoft Employee on at

    Global Admins are not automatically members of a CDS database.  Does following these steps to enable the user in CDS fix your issue?  

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