The request failed. Error code: 'XrmSystemUserDisabled'. Error Message: 'The CDS system user record representing user 'admin.user@***.onmicrosoft.com' is disabled. Please ask a database administrator to enable this user.'.

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Posted on by johnjohn123

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When the MS flow runs it raises the following error on a "Start and Wait for Approval" action:-

The request failed. Error code: 'XrmSystemUserDisabled'. Error Message: 'The CDS system user record representing user 'admin.user@***.com' is disabled. Please ask a database administrator to enable this user.'.

Here is a screen shot of my Flow and the error i am getting:-

now the admin.user@***.com is our global admin and is enabled,,, so why the error is saying that the user account is disabled... any advice?

Also seems all the Connections are working well as follow:-

so not sure what is going on?

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rymacdow Microsoft Employee on at

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Re: The request failed. Error code: 'XrmSystemUserDisabled'. Error Message: 'The CDS system user record representing user 'admin.user@***.onmicrosoft.com' is disabled. Please ask a database administrator to enable this user.'.

Global Admins are not automatically members of a CDS database. Does following these steps to enable the user in CDS fix your issue?
https://docs.microsoft.com/en-us/power-platform/admin/create-users-assign-online-security-roles#enable-or-disable-user-accounts
johnjohn123 3,502 on at

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Re: The request failed. Error code: 'XrmSystemUserDisabled'. Error Message: 'The CDS system user record representing user 'admin.user@***.onmicrosoft.com' is disabled. Please ask a database administrator to enable this user.'.

any help on the above case please?