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Power Platform Community / Forums / Power Automate / A brand new flow will ...
Power Automate
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A brand new flow will not run because "It hasn't been triggered successfully in the last 28 days"

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Posted on by 11
"Hi
I created a simple flow that is triggered by "when a new email arrives in a shared mailbox"
It then takes some information from the email and creates a new item in a SharePoint list called "E-mail tracking"
 
Thats it, very simple.
 
I created this flow for a shared mailbox called Info
It works perfectly.
 
If I create another flow that does exactly the same thing to create a new item in the same SharePoint List (E-mail tracking) but is triggered by email arriving in a different shared mailbox called media then when I save it I get the message that there is a problem with the trigger because "It hasn't been triggered successfully in the last 28 days"
 
That makes no sense because I have only just created the flow so obviously it has not run for 28 days...
 
If I copy the original flow or if I create it from scratch the result is the same.
 
What does the error message really mean? The account that created the flow is global Admin and has been given full Read and Manage access to the shared mailboxes.
 
From the Run Details:
 
The specified object was not found in the store., Default folder Inbox not found.
clientRequestId: 3180c8cc-6fae-4285-aafb-6edde4223d99
serviceRequestId: f7ea7f40-705d-420f-a43e-181555785fa2
 
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  • Suggested answer
    Pstork1 Profile Picture
    69,556 Most Valuable Professional on at
    Check the details of the flow and make sure it is turned on.  The error you are describing is what pops up if you turn a flow off. Copying flows or deploying them to a new environment will often result in the flow being turned off as the default.

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    If this Post helped you, please click "Does this answer your question" and give it a like to help others in the community find the answer too!

    Paul Papanek Stork, MVP
    Blog: https://www.dontpapanic.com/blog
     
  • Suggested answer
    11manish Profile Picture
    3,333 on at
    Focus on the "Default folder Inbox not found" error rather than the 28-day warning. The most likely causes are:
    • Incorrect shared mailbox address.
    • Missing Full Access permissions.
    • Mailbox not fully provisioned.
    • Inbox folder inaccessible or corrupted.
    If you can successfully open the Media mailbox Inbox in Outlook Web App using the same account that owns the Power Automate connection, the next step
     
    would be to recreate the Outlook connection and retest the trigger.
  • Verified answer
    Adam at home Profile Picture
    11 on at
    I have resolved this now.
    In the Flow in the "When new email arrives in a shared mailbox" trigger I simply re-set the Connection from my Admin account (that had worked in the first instance) and replaced the connection with the service account that I use to run Power Automate. Both accounts have full Read and Admin permissions on the shared mailbox . Strange but now it works...
     
    Now the flows work!
     

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