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HTML to Pain Text Timing out

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Posted on by Lewkir

I have a flow with several HTML to text actions in a row. Most of the time they are fine and will run with no issues (taking less than 1s) but occasionally they will lag, taking up to 20+ mins and sometimes time out completely.

The error I get is:

{
 "error": {
 "code": 500,
 "message": "Request to the backend service timed out",
 "source": "flow-apim-europe-001-westeurope-01.azure-apim.net",
 "path": "forward-request",
 "clientRequestId": "956a074c-af87-4ff7-a50c-7a6a189307da"
 }
}

This is pretty important part of my flow and if it fails a lot of emails don't get sent.

Is there a way to make it keepy trying indefinitely?

Every time I have re-ran a failed flow it has worked.

Cheers,

Categories:

Building flows

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Jcook 7,783 Most Valuable Professional on at

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Hello,

Have you tried tweaking the retry policy?

This can be done by clicking the 3 dots on the action that is timing out. Than select settings.

Change retry policy from default to another selection. For example, Fixed Interval.

Now you can select the amount of times the action can retry other than the defaulted 4, also in the Interval field. You can select a time format in ISO.. Example: PT15S

This will retry every 15 seconds for any many times as the count that was selected.

Hope this helps.

—Josh
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Lewkir on at

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Thanks I'll give this a go.

Do you think it'd be better to give it a bit of time between goes or just spam it 10 times in a minute?

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