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Is it possible to use line breaks?

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Posted on by JS-24021915-0

Good afternoon, everyone!

I have a Flow set up that will capture info from a form, send an approval, and once approved, it will create a ticket in Freshservice using "Create a ticket (V2)". It all works just fine except the description for the ticket shows as one long sentence.

I did some searching around but couldn't really find an answer (I found an MS doc that says to use markdown language but I had no luck with that either). Do you folks have an suggestions?

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David_MA 14,956 Super User 2026 Season 1 on at

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We don't use Freshservice, so I have no idea how their actions work. But if their documentation says to use Markdown, you will format it like you do with Approvals, which also use Markdown for formatting. To add a line return, the easiest method is to include two line returns in the text (a blank line between the two paragraphs).

For more information see https://www.markdownguide.org/basic-syntax/#paragraphs-1

If that doesn't work, I would suggest sharing a screen shot of how you have the action configured showing the Markdown you used. Of course, I would confirm that the Freshservice action does indeed expect Markdown.

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Ellis Karim 12,163 Super User 2026 Season 1 on at

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@JS-24021915-0

... adding to @David_MA, if the description text in FreshService accepts html, you could try a HTML line break: <b>

Ellis Karim
elliskarim.com | LinkedIn | Bluesky
If this solved your issue, please mark it as ✅ Accepted Answer. If it helped, feel free to give it a 🩷 Like!

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JS-24021915-0 6 on at

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@Ellis Karim

Yup, HTML did worked (though, in this case, it was <br>).

Thank you.

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