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BadGateway failure

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Posted on by GL-17031010-0

I have a Microsoft Form which when it is completed will send an email to an inbox through Power Automate, along with an attachment.

This morning I have received the below error message on all the forms that work like this -

INPUTS

{
    "host": {
        "connectionReferenceName": "shared_onedriveforbusiness",
        "operationId": "GetFileContent"
    },
    "parameters": {
        "id": "012G53PZPSVRA6L7D7TFCYLYSPOH5UP7IY",
        "inferContentType": true
    }
}

OUTPUTS

{
  "error": {
    "code": 502,
    "source": "flow-apim-europe-001-westeurope-01.azure-apim.net",
    "clientRequestId": "41aa403d-6120-40f7-9b5d-eab1e05a9d8a",
    "message": "BadGateway",
    "innerError": {
      "status": 500,
      "message": "An error was encountered while retrieving the user profile.\r\nclientRequestId: 41aa403d-6120-40f7-9b5d-eab1e05a9d8a\r\nserviceRequestId: 13d500a2-c02b-9000-2554-4ae5dce9fcd5"
    }
  }
 
Can someone help please?
 
Attached is a snip from the original flow.

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PowerDeveloperTP 453 on at

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Hello,

Could you please try re authenticating the one connection and try again. It might be because of broken connection.

Thank you.

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GL-17031010-0 18 on at

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Thanks for your reply, One of the connections was disconnected so I reconnected and tested one of the forms but it still didn't come through to the mailbox.

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PowerDeveloperTP 453 on at

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Hello @GL-17031010-0

Are you still experiencing the same error after fixing the broken connection?

Thank you.

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deepakmehta13a 369 on at

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Hi,

From the details and the error message shared, this looks like a connector-related issue rather than a problem with your flow logic.

The error:

BadGateway (502) with inner error “An error was encountered while retrieving the user profile”

typically occurs when the OneDrive for Business connector is unable to resolve the user context or access the file, even though the file ID is passed correctly.

A few things you can try:

Recreate or refresh the connection
Sometimes the connection token becomes invalid or cannot retrieve the user profile properly. Try:

Removing the OneDrive for Business connection

Re-adding it

Updating the flow to use the new connection

Verify file ownership and location
Ensure that the file you are trying to access:

Exists in the same OneDrive account tied to the connection

Has not been moved or deleted

Is accessible by the account running the flow

Check permissions
If the file is coming from Forms or another source, confirm that:

The account used in the flow has access to that file

There are no permission changes recently

Retry / transient issue
Since this started suddenly and is affecting multiple flows, it could be a temporary service issue on the connector side. These 502/500 errors are often transient.
You can:

Check if the flow succeeds on retry

Add retry policy or delay if needed

Test the action separately
Try creating a simple flow with only:

Get file content
to confirm whether the issue is reproducible outside this flow.

Based on similar cases, this issue is often related to connection context or temporary backend service errors, not the flow configuration itself.

Hope this helps.

If this helps resolve your issue, please consider marking the response as Verified so it can help others facing a similar scenario.

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GL-17031010-0 18 on at

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Thanks everyone, it seems to be working now so maybe took a few hours to sort itself out after I reconnected.

Thanks for the help

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