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Power Platform Community / Forums / Power Automate / Approval Flows sending...
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Approval Flows sending double emails

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Posted on by kmason 145

Hi All,

Has anyone experienced their Approval Flows sending two email notifications to Approvers that they have something to review? I have two Flows written exactly alike but for different departments. One sends two emails to the first approver and if that approver sends back both it will send two to the next approver and so on. The other Flow does not. I have racked my brain and there is no difference between the two other than they work from two different SP Lists.

 

Help! 

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  • v-yamao-msft Profile Picture
    v-yamao-msft Microsoft Employee on at

    Hi @kmason,

     

    I haven’t seen such an issue so far. Could you show me a screenshot of your flow configuration?

     

    Please make sure you don’t have another flow with the same approval action to the same approver.

     

    I made a simple test and I didn’t get the issue you mentioned. If possible, please try to recreate the flow to see if the first approver will still get two emails.

     

    Please feel free reply if you are still having the issue.

     

    Best regards,

    Mabel Mao

  • kmason Profile Picture
    kmason 145 on at

    I would love to @v-yamao-msft but how do you get your flow in a screen shot? My flow covers several screens like it would take 5 or 6 ss to get it all. Is that what you are asking for?

  • kmason Profile Picture
    kmason 145 on at

    Okay @v-yamao-msft here is the Flow. It repeats the same steps for each approval.

    First steps.pngsecond steps.pngthird.pngfourth.pngfifth.pngsixth.pngThe Conditions and Reponses and Approvals just continue for each appover.The Conditions and Reponses and Approvals just continue for each appover.

  • kmason Profile Picture
    kmason 145 on at

    Hey @v-yamao-msft did you see my screen shots? any idea why this would generate two emails? I am meeting with a SP guru through our company today so I'm hoping she can help me as well. If you have any ideas though I would love to hear them.

     

    Thanks!

  • Dev_Nikhil Profile Picture
    Dev_Nikhil 225 on at

    Hi @kmason,

     

    Have you resolved the Issue?

  • AMcmasterSage Profile Picture
    AMcmasterSage 37 on at

    Any updates on this? I'm having the same problem with my flow sending two approval emails, about a minute apart from one another.

  • kmason Profile Picture
    kmason 145 on at

    No, and MS couldn't help me with it either. I had to create a workaround. I sent the first approval to the initiator, let them get the double emails and then the others got a single one they way they are supposed to. The stupid thing is, I have the exact structure for two other approval workflows (without this workaround) and the double emails don't exist! It makes absolutely no sense.

  • AMcmasterSage Profile Picture
    AMcmasterSage 37 on at

    Wow, that's really weird. I've scanned my flow and I can't see anything wrong with it, so I guess we just have to assume it's a bug on microsoft's part or something similar.

  • kmason Profile Picture
    kmason 145 on at

    Hey @AMcmasterSage I will say this, I had to add some things to this flow and ended up re-doing it, and kept the workaround step and the new flow only sends the initiator one email like it should. You may try to copy it and add the initator as the first approval with just a quick email please approve this, no conditions and then go right to the second approver and see if that works for you too.

     

    Let me know if it works. Good luck!

  • Community Power Platform Member Profile Picture
    Community Power Pla... Microsoft Employee on at

    Have exactly the same problem here (double approval flow initiated for one trigger action) and didn't get an answer in my other thread. 

     

    Was initially thinking that this is an isolated incident for me. Maybe it is not and perhaps worthwhile for this to be evaluated for bugs

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