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Power Automate
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Flow not working

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The person that set up my flow is no longer with the company and the flow is not working because her email address is no longer active. What can I do to remove her email address to reinstate the flow?
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    David_MA Profile Picture
    14,956 Super User 2026 Season 1 on at
    Have you contacted your environment admin to see if they can make you the primary owner? To do that, the flow would need to be inside a solution. Ownership cannot be changed for non‑solution flows. See Change the owner of a cloud flow in Power Automate - Power Automate | Microsoft Learn. Once they do that, you can update the connection reference to use connections with your credentials.

    If the flow is not in a solution, then the admin may be able to export the flow to a legacy ZIP package and give it to you. You can then import it, and during import you can reassign the connection references to your own credentials. This effectively creates a new version of the flow that you own. However, depending on how the flow was built, sometimes it is not possible to export a non‑solution flow, especially very old flows or certain connector combinations. In that case, the simplest option is to recreate the flow from scratch. See Solved: Change the owner of a non-solution cloud flow

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