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Hi Guys.
We met with very weird behaviors of a flow with "send email with options" recently.
This flow is for the use of external clients, which are from a federal agency(whose email service provider is gmail). We send emails to them for approvals. We choose the "send email with options" component with options of "Approve" or "Deny". The users receive the email, review it and then choose to click on the "Approve" or "deny" button. The reply and result are then recorded in a sharepoint list. The logic is quite simple.
we used the office 365 admin account to develop the flow in last summer. And the flow ran quite well for a while. But in this April, our office 365 admin privilege was downgrade to admin of sharepoint for the sake of security. Since around then, we found the behaviors of the flow is not predictable. Not sure it is related to this privilege downgrade thing or not?
Some of the weird behaviors can be listed here,
1. User never touch the email, the flow gets responses of "approve", or "deny" seems randomly.
2. User click "approve", the flow get "deny".
These kinds of weird behaviors are just not acceptable from any perspective. But more strange is that we never have any problem when we do the internal test using my own Gmail email address to simulate the end user.
Can anybody share your idea or any clue to solve it?
Many Thanks,
SP Admin
Hi,
We have test other email accounts like office 365 and yahoo. No problem.
Even I dont think there is any problem when gmail user choose to use smartphone.
Our client is a government agency. Their email service provider is Gmail. So We definitely need to resolve this problem with Gmail.
Hi @gstit ,
Do you get this issue intermittently for just several times?
Could you try with a different email provider to see if the issue still happen?
Further, please try to recreate the connection to see if it will work.
The issue still cannot be reproduced by me. I will do more research on it.
Best regards,
Mabel
Hi Marbel, Thank you for the response and your time.
I am the developer of the flow, and we have a lady who communicates with our customers regularly.
She reported to me that she receieved approve/deny from three customers, but the customers did not even check out the email. It is rather weird since the flow has been working happily for almost 6 months.
Thanks,
Hi @gstit ,
According to your description, I have set up a simple flow likes below to test this issue.
However, user response (user is using Gmail) is properly returned.
Do all the external users or only some of them return a wrong response?
Could you please recreate the flow to see if the issue still happen?
Best regards,
Mabel
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