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Power Platform Community / Forums / Power Automate / Inbox childFolderCount...
Power Automate
Suggested Answer

Inbox childFolderCount field incorrect/stale - Microsoft Graph API

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Posted on by trannguyen0410 62
When I use the action Send an HTTP request (Office 365 Users) with https://graph.microsoft.com/v1.0/users/@{items('Apply_to_each')?['Email']}/mailFolders/Inbox, I get "childFolderCount": 42, but when I use another send an HTTP request action to get all child folders https://graph.microsoft.com/v1.0/users/@{items('Apply_to_each')?['Email']}/mailFolders/Inbox/childFolders?$select=id,displayName&$top=100, I only get 2 child folders. Can someone please help, thanks a lot.
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  • Suggested answer
    11manish Profile Picture
    11manish 3,333 on at
    The first thing to verify is whether the /childFolders response includes an @odata.nextLink property, as Graph uses pagination even when $top=100 is specified in some scenarios. If there is no nextLink, run the same requests in Graph Explorer to determine whether the discrepancy is coming from Microsoft Graph itself or from the Office 365 Users connector in Power Automate.
    If Graph Explorer also reports childFolderCount = 42 but returns only 2 child folders, this may indicate a mailbox-specific or Microsoft Graph issue, and it's worth raising with Microsoft Support. If possible, also share a sanitized sample of the JSON response from both requests, especially the response headers and whether @odata.nextLink is present, as that will help pinpoint the cause.
  • Suggested answer
    trannguyen0410 Profile Picture
    trannguyen0410 62 on at
    @11manish Thank you for the answer, I checked and there’s no @odata.nextLink in the output, there is "@odata.context", and then it just ends with "value". So I’m not sure what’s going on. I tried creating a subfolder in the Inbox and it worked, but when I’m testing with another user, it’s happening like that, and I’m testing with sharing email with permission.

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