Hi,
From the screenshot, the error appears to be happening at the trigger “When a new email arrives in a shared mailbox (V2)”. The message says:
“The specified object was not found in the store. Default folder Inbox not found.”
This usually means that Power Automate cannot locate the Inbox folder of the shared mailbox that was configured in the trigger.
A few things you may want to check:
-
Verify the shared mailbox address
Make sure the email address configured in the trigger is the correct shared mailbox address and that the mailbox actually exists in Exchange.
-
Confirm access permissions
The account used in the Power Automate connection must have permission to access the shared mailbox. Typically the user needs Full Access or at least permission to read the mailbox.
-
Re-select the mailbox folder
Edit the trigger and try selecting the Inbox folder again from the folder picker instead of typing it manually.
-
Check the connection
Sometimes the issue happens if the Outlook connection token is outdated. You can try removing the connection and creating the connection again.
-
Confirm that the mailbox has been initialized
If the shared mailbox was created recently and has never been opened in Outlook, the default folders (like Inbox) may not be initialized yet. Opening the mailbox once in Outlook or OWA can sometimes resolve this.
Once the trigger is able to access the shared mailbox Inbox correctly, the rest of the flow (creating the item, updating it, and sending the notification email) should run as expected.
Also, if you could elaborate a bit more on what you are trying to achieve with the ticket creation process (for example how the ticket should be generated or stored), it would help the community provide more specific guidance.
Hope this helps. If this resolves your issue, please consider marking the response as Verified so it can help others facing the same situation.
