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Suggested Answer

Microsoft Entra ID OAuth connection using Certificate - ServiceNow Copilot Connector issues

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Posted on by SN-02042129-0 2
Hello All,
 
I am trying to configure Microsoft Entra ID OAuth connection using Certificate to allow Copilot ServiceNow Connector tools authentication.
 
I have completed all configuration steps mentioned as 
 
 
But, When i go try to create a servicenow connection for ServiceNow connector, i get error as per below screenshot.
 
 
Please let me know any resolution steps to resolve this issue.
 
Regards,
Sachin
Categories:
Using connectors
I have the same question (0)
  • Suggested answer
    11manish Profile Picture
    11manish 1,537 on at
    The “Connection test failed” error in the ServiceNow Connector using Microsoft Entra ID certificate-based OAuth is typically caused by JWT validation failure in ServiceNow.

    Best Fix Approach
    • Recreate certificate
    • Reconfigure Entra App + ServiceNow settings
    • Ensure all values (Audience, Issuer, Cert) match exactly
    • Delete and recreate the connection
    This is not a Power Automate issue
    • It’s a strict configuration mismatch between Entra ID and ServiceNow
    Even a small mismatch will cause failure.
  • SN-02042129-0 Profile Picture
    SN-02042129-0 2 on at
    @11manish I am still getting same issue even after ensuring all the steps you mentioned are completed. Is there any log gets generated in power apps while trying to auth with servicenow connector?
  • 11manish Profile Picture
    11manish 1,537 on at
    Power Apps / Power Automate do not provide detailed logs for connector authentication failures.
     
    The most useful logs are in ServiceNow (OAuth and system logs) and Microsoft Entra ID (sign-in logs).
     
    Since the error persists, it is almost certainly due to a subtle mismatch in JWT configuration (audience, issuer, or certificate), which can only be
     
    confirmed through ServiceNow logs and token inspection.

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