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Posted on by patact0202

I am trying to create what I thought was a very simple flow. I am new at this so I probably am missing something. Here are some screen shots and the error. Any help would be appreciated. I am a quick learner so this will help in future flow activity ..... I hope.

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Power Automate Desktop

Building flows

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Power Platform 1919 2,205 Super User 2026 Season 1 on at

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Hi,
You are very close. The issue is that you are using the Outlook.com connector, which is only for personal accounts like @outlook.com or @hotmail.com. If you are using a work or school account, this will fail. For email notifications in an organization, you must use the Office 365 Outlook connector and actions like Send an email (V2). This connector is built for work accounts and Exchange Online

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patact0202 10 on at

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Power Platform 1919, so where do I do that? How do I change it to the 365 Outlook connector?

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Power Platform 1919 2,205 Super User 2026 Season 1 on at

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Hi , if you are using new designer, type outlook :

if old designer:

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patact0202 10 on at

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Ok actually, based on your first answer, I deleted my original Flow and created a new one using the OneDrive Business function block for what I was trying to do and it works! Thanks for the help. It definitely helped guide me in the right direction.

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Power Platform 1919 2,205 Super User 2026 Season 1 on at

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Hi @patact0202,
I’m glad to hear your issue is resolved.

Please mark the solution that helped you most as accepted, so it can also guide others facing similar challenges.

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Riyaz_riz11 4,150 Super User 2026 Season 1 on at

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HI,

Always use "Office 365 Outlook" connector for work/school accounts, never "Outlook.com" (personal only).

Delete old flow, create new flow, search "Office 365 Outlook" --pick V2 or newer-- sign in with work account.

If errors persist, delete connection first (Data --Connections -- Delete), then recreate flow with correct connector. OneDrive for Business works same way --separate from personal OneDrive

If I have answered your question, please mark it as the preferred solution ✅ . If you like my response, please give it a Thumbs Up 👍.
Regards,
Riyaz

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