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Power Platform Community / Forums / Power Automate / Send Email is raising ...
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Send Email is raising this error "Error from token exchange: Runtime call was blocked because connection has error status: Enabled| Error, and office365 is in the block list. Connection errors: [ParameterName: token, Error: Code: Unauthorized, Message: 'Failed to refresh access token for service: a"

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Posted on by 2,015 Season of Giving Solutions 2025

We have an automated flow which has "Send Email V2" action, now the action suddenly start raising this error:-

 

Error from token exchange: Runtime call was blocked because connection has error status: Enabled| Error, and office365 is in the block list. Connection errors: [ParameterName: token, Error: Code: Unauthorized, Message: 'Failed to refresh access token for service: aadcertificate. Correlation Id=ab2617a7-fd03-489f-a79a-640722c52b68, UTC TimeStamp=1/19/2024 1:16:50 PM, Error: Failed to acquire token from AAD: {"error":"invalid_grant","error_description":"AADSTS50173: The provided grant has expired due to it being revoked, a fresh auth token is needed. The user might have changed or reset their password. The grant was issued on '2023-11-15T11:07:27.6344894Z' and the TokensValidFrom date (before which tokens are not valid) for this user is '2024-01-12T15:08:46.0000000Z'. Trace ID: 8063b1c6-1d35-4681-8bb5-a4195a652300 Correlation ID: e3e7ef06-bee3-4697-bc7d-50d91a8b6772 Timestamp: 2024-01-19 13:16:50Z","error_codes":[50173],"timestamp":"2024-01-19 13:16:50Z","trace_id":"8063b1c6-1d35-4681-8bb5-a4195a652300","correlation_id":"e3e7ef06-bee3-4697-bc7d-50d91a8b6772","error_uri":"https://login.windows.net/error?code=50173"}']`

 

while i can send an email using the user account from outlook, and the connection inside power platform is not showing any error:-

 

johnjohnPter_0-1705963988715.png

 

so what could be causing this error?

Thanks

 

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I have the same question (0)
  • gkrauss1 Profile Picture
    4 on at
    I'm getting the same thing.  Would be nice if someone would reply
  • JP-01012324-0 Profile Picture
    2 on at
    I've got the same issue for a different connector.
    office365users is in the block list.

    It seems to only occur for a single user.

    I have my suspicions on a cause but can't troubleshoot without the user.
    error uri: https://login.windows.net/error?code=700082 
    Is it the same for you folks?

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