Skip to main content

Notifications

Power Automate - Using Connectors
Answered

Facing issue with ServiceNow Connector Authentication

(0) ShareShare
ReportReport
Posted on by 6

I am getting below error trying to authenticate to service-now connector. But my credentials and link work for me normally.Capture.PNG

  • babypoo101 Profile Picture
    babypoo101 31 on at
    Re: Facing issue with ServiceNow Connector Authentication

    I think there's a role called role:web_service_admin which you need to enable

  • KedarM Profile Picture
    KedarM 6 on at
    Re: Facing issue with ServiceNow Connector Authentication

    Hi, the password I am using is Service Now password.

    Is there a specific access rights that I need assigned to the user?

  • babypoo101 Profile Picture
    babypoo101 31 on at
    Re: Facing issue with ServiceNow Connector Authentication

    I remember vaguely it was due to a password issue. 

    The password in service now is different to your Azure ad account. 

    There is a place in service now to reset the password. 

    If you set it to something else then reconnect using the new password it should work. 

  • KedarM Profile Picture
    KedarM 6 on at
    Re: Facing issue with ServiceNow Connector Authentication

    Hello, can you please help me as well?

     

    I am not able to connect to Service Now using Power Automate. I am getting Authentication error but the credentials I am using are valid. Not sure what the cause is.

     

    KedarM_0-1707471610324.png

     

    The account I am using is Azure AD account.

    Is this the cause? If yes, how to solve it?

    Or Do I need some specific Role assigned to me? If yes, which role from below list should I use?

     

    KedarM_1-1707471610301.png

     

    Thanks in advance.

  • babypoo101 Profile Picture
    babypoo101 31 on at
    Re: Facing issue with ServiceNow Connector Authentication

    Did you get an update on why its not authenticating?

  • mohitsaraswat Profile Picture
    mohitsaraswat 6 on at
    Re: Facing issue with ServiceNow Connector Authentication

    Hi @trice602 I am trying to work with our Servicenow team and see if it works out. I will update you once I get access.

  • Verified answer
    trice602 Profile Picture
    trice602 11,897 on at
    Re: Facing issue with ServiceNow Connector Authentication

    Hi @mohitsaraswat ,

     

    I recommend checking your permissions, most likely the root cause.

     

    For accessing APIs from ServiceNow need to provide the role:web_service_admin in dev instance.  Please mark as a solution if this was helpful!  Always glad to help! Tom

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Microsoft Kickstarter Events…

Register for Microsoft Kickstarter Events…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Leaderboard

#1
WarrenBelz Profile Picture

WarrenBelz 145,691

#2
RandyHayes Profile Picture

RandyHayes 76,287

#3
Pstork1 Profile Picture

Pstork1 65,019

Leaderboard

Featured topics