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Power Platform Community / Forums / Power Automate / Facing issue with Serv...
Power Automate
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Facing issue with ServiceNow Connector Authentication

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Posted on by mohitsaraswat 6

I am getting below error trying to authenticate to service-now connector. But my credentials and link work for me normally.Capture.PNG

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Using connectors
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  • Verified answer
    trice602 Profile Picture
    trice602 16,298 Super User 2026 Season 1 on at

    Hi @mohitsaraswat ,

     

    I recommend checking your permissions, most likely the root cause.

     

    For accessing APIs from ServiceNow need to provide the role:web_service_admin in dev instance.  Please mark as a solution if this was helpful!  Always glad to help! Tom

  • mohitsaraswat Profile Picture
    mohitsaraswat 6 on at

    Hi @trice602 I am trying to work with our Servicenow team and see if it works out. I will update you once I get access.

  • babypoo101 Profile Picture
    babypoo101 31 on at

    Did you get an update on why its not authenticating?

  • KedarM Profile Picture
    KedarM 6 on at

    Hello, can you please help me as well?

     

    I am not able to connect to Service Now using Power Automate. I am getting Authentication error but the credentials I am using are valid. Not sure what the cause is.

     

    KedarM_0-1707471610324.png

     

    The account I am using is Azure AD account.

    Is this the cause? If yes, how to solve it?

    Or Do I need some specific Role assigned to me? If yes, which role from below list should I use?

     

    KedarM_1-1707471610301.png

     

    Thanks in advance.

  • babypoo101 Profile Picture
    babypoo101 31 on at

    I remember vaguely it was due to a password issue. 

    The password in service now is different to your Azure ad account. 

    There is a place in service now to reset the password. 

    If you set it to something else then reconnect using the new password it should work. 

  • KedarM Profile Picture
    KedarM 6 on at

    Hi, the password I am using is Service Now password.

    Is there a specific access rights that I need assigned to the user?

  • babypoo101 Profile Picture
    babypoo101 31 on at

    I think there's a role called role:web_service_admin which you need to enable

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