Unanswered

Facing issue with ServiceNow Connector Authentication

(0) Share

Report

Posted on by mohitsaraswat

I am getting below error trying to authenticate to service-now connector. But my credentials and link work for me normally.

Categories:

Using connectors

I have the same question (0)

All responses (7)

Answers (1)

Verified answer

trice602 15,332 Super User 2025 Season 2 on at

Like (0)

Report

Hi @mohitsaraswat ,

I recommend checking your permissions, most likely the root cause.

For accessing APIs from ServiceNow need to provide the role:web_service_admin in dev instance. Please mark as a solution if this was helpful! Always glad to help! Tom

Was this reply helpful? Yes No
mohitsaraswat 6 on at

Like (1)

Report

Hi @trice602 I am trying to work with our Servicenow team and see if it works out. I will update you once I get access.

Was this reply helpful? Yes No
babypoo101 31 on at

Like (0)

Report

Did you get an update on why its not authenticating?

Was this reply helpful? Yes No
KedarM 6 on at

Like (0)

Report

Hello, can you please help me as well?

I am not able to connect to Service Now using Power Automate. I am getting Authentication error but the credentials I am using are valid. Not sure what the cause is.

The account I am using is Azure AD account.
Is this the cause? If yes, how to solve it?
Or Do I need some specific Role assigned to me? If yes, which role from below list should I use?

Thanks in advance.

Was this reply helpful? Yes No
babypoo101 31 on at

Like (0)

Report

I remember vaguely it was due to a password issue.
The password in service now is different to your Azure ad account.
There is a place in service now to reset the password.
If you set it to something else then reconnect using the new password it should work.

Was this reply helpful? Yes No
KedarM 6 on at

Like (0)

Report

Hi, the password I am using is Service Now password.
Is there a specific access rights that I need assigned to the user?

Was this reply helpful? Yes No
babypoo101 31 on at

Like (0)

Report

I think there's a role called role:web_service_admin which you need to enable

Was this reply helpful? Yes No