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Power Platform Community / Forums / Power Automate / IT Ticketing form usin...
Power Automate
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IT Ticketing form using two excel

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I have created a Microsoft Form for an IT Ticketing Tool with 4 sections:
1. Employee Code
2. Asset Information
3. Issue Details
4. Attachments
I have a User Master Excel sheet stored in OneDrive.
The Excel file is formatted as a Table and contains columns like:
EmployeeCode, EmployeeName, Department, Email, AssetTag, AssetType, SerialNumber.
My requirement:
When a user submits the Microsoft Form, they should enter ONLY the Employee Code.
Using Power Automate, based on the Employee Code:
- Fetch the matching user and asset details from the Master Excel sheet
- Auto-populate those details into the ticket record
- Create a new IT ticket entry (SharePoint List / Excel / Email notification)
Please give me a step-by-step Power Automate flow:
- Trigger
- Actions
- Filter array condition
- Expressions if required
- Error handling if Employee Code is not found
 
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  • Suggested answer
    Ish S Profile Picture
    96 on at
     
    You could probably accomplish this requirement with a SharePoint list and the Excel file. You can create a form for the SharePoint list. Below is what it could like with just the SharePoint list and the Excel file. I created two scopes for a try catch for the error handling in case the Employee code is not found. I also dealt with Employee code not being found with the conditional action which you could create an entry in the list as a placeholder for not finding the Employee code.
     
     
    If these suggestions help resolve your issue. Please consider marking the answer as such.

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