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Power Platform Community / Forums / Power Automate / Auto Close Case on Sta...
Power Automate
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Auto Close Case on Status Flow

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Posted on by SMS-Martin 12
Hello
 
I've created a very basic power automate flow which is scheduled to run every two days with looks of all cases in D365 with the status of answered and update the status to closed. I've managed to get the flow to run without any error messages however the cases aren't updating with the status of closed and I'm struggling to find out what the causes. I've included the screenshots of what the flow has been set up like if anyone has any ideas, I'd appreciate the help.
 
Cheers
 
UPDATE
 
I think I've managed to find out what the problem is in the row ID I've specified a GUID but that's only for one row in the table. I need this to be updated on all rows in the table. Can anyone help or give me some advice on this?
Screenshot 2026-02-06 at 10.43.22.png
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Power Automate Desktop
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  • Verified answer
    Power Platform 1919 Profile Picture
    Power Platform 1919 2,254 Super User 2026 Season 1 on at
    Hi ,
    In your flow, the issue is that you’ve hard‑coded a single GUID into the Row ID field of the Dataverse “Update a row” action. That means the flow is only ever trying to update one specific record instead of all the records returned by your query.

    What you need to do is use the dynamic content Row ID that comes from the “List rows” step. In Dataverse, every record has a unique identifier, and when you loop through the results, you should pass that identifier into the update action.
     

    If your table is Case, the dynamic content will appear as Cases or Case (this represents the row ID column for that table).

    Example :

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