Specific Email domain not received

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Posted on 8 May 2020 05:33:16 by NashLin

Hi,

I have been creating a flow that will email to various domain. I tested that it works for gmail and yahoo mail, but my organization's domain did not receive the automated email. I have requested my IT team to whitelist microsoft@powerapps.com but we are still not receiving email from the flow. Please advise how to resolve this issue.

Thank you.

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v-bacao-msft on 08 May 2020 at 07:06:59

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Re: Specific Email domain not received

Hi @NashLin ,

Please try to submit the following form to get the email notification again.

https://forms.office.com/Pages/ResponsePage.aspx?id=v4j5cvGGr0GRqy180BHbR3C9XjiHUVxLhDY4Jhbh4V1UM0I5QTNBV0ZIQzg4VFhVWFpVQ1RBTlVWUS4u

And check if these notification has been moved to junk folder or mark as spam.

Best Regards,

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NashLin 14 on 08 May 2020 at 09:08:53

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Re: Specific Email domain not received

Hi,

I have checked all the spam and junk mail but nothing was found. Any other solutions to resolve this?

I am not referring emails generated from Forms. I am referring to send email in the flow. Please see attached.

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v-bacao-msft on 08 May 2020 at 09:18:54

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Re: Specific Email domain not received

Hi @NashLin ,

Have you tried to submit the form?

Also, please check if this flow runs successfully.

Best Regards,

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v-bacao-msft on 08 May 2020 at 09:21:06

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Re: Specific Email domain not received

Hi @NashLin ,

You need to re-subscribe to email notification from microsoft@powerapps.com by clicking on the form I shared with you.

Best Regards,

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NashLin 14 on 08 May 2020 at 09:22:50

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Re: Specific Email domain not received

Hi,

Yes, i have submitted the form and the flow works well. It has been tested and email is received on yahoo and gmail domain, but not my organization domain.

Attached image shows the flow is successful.

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NashLin 14 on 08 May 2020 at 09:36:09

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Re: Specific Email domain not received

Hi,

As instructed, I have signed up to email notification.

Then I perform my flow again.

And my organization domain did not receive any email, but my yahoo and gmail received this email from the flow.

Let me know if there are any other alternatives.

Thank you.

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v-bacao-msft on 11 May 2020 at 06:56:22

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Re: Specific Email domain not received

Hi @NashLin ,

When you click the link provided by me, you should see this page:

You should select Subscribe and enter your email address, and then you should be able to receive email notification from microsot@powerapps.com.

Best Regards,

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NashLin 14 on 11 May 2020 at 07:03:43

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Re: Specific Email domain not received

Hi,

I do see an email that subscribes me to the form, BUT i am not talking about receiving email from the form. I am referring to the email received through the FLOW as describe in the previous post.

I can receive emails by submitting from forms, but not through the flow automation.

Any other alternatives?

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VictorIvanidze 12,847 on 11 May 2020 at 07:57:35

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Re: Specific Email domain not received

>Any other alternatives?

Don't use "Send email notification".

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v-bacao-msft on 22 May 2020 at 10:45:11

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Re: Specific Email domain not received

Hi @NashLin ,

Are you still unable to receive email notification?

Maybe you could use Send email action. Then you can use the service account to create a connection, so you can avoid sending emails using your account.

look forward to your reply.

Best Regards,

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