Unanswered

Specific Email domain not received

(0) Share

Report

Posted on by NashLin

Hi,

I have been creating a flow that will email to various domain. I tested that it works for gmail and yahoo mail, but my organization's domain did not receive the automated email. I have requested my IT team to whitelist microsoft@powerapps.com but we are still not receiving email from the flow. Please advise how to resolve this issue.

Thank you.

All responses (17)

Answers (0)

NashLin 14 on at

Like (0)

Report

Re: Specific Email domain not received

Unfortunately no. Didn't find any working solution so decided not to use it.
Community Power Pla... on at

Like (0)

Report

Re: Specific Email domain not received

Hi @NashLin ,

Have you resolved the issue? It seems that I am facing the same issue as well.
v-bacao-msft on at

Like (0)

Report

Re: Specific Email domain not received

Hi @NashLin ,

Have you added a new connection of Send an email notification (V3)? Like:

Best Regards,
v-bacao-msft on at

Like (0)

Report

Re: Specific Email domain not received

Hi @NashLin ,

https://admin.powerplatform.microsoft.com/support

Click here to login in Power Platform admin center and create a ticket here.

Best Regards,
NashLin 14 on at

Like (0)

Report

Re: Specific Email domain not received

Hi @v-bacao-msft ,

It is funny that i follow exactly the contact support and I can only be lead to this community for support. I have to say that it is such a shame that I don't get a solution for this. I'll probably stop using the automate.

Thanks for your reply anyway but the suggestions did not help at all.
v-bacao-msft on at

Like (0)

Report

Re: Specific Email domain not received

Hi @NashLin ,

I tend to suggest that you contact Microsoft Support to assist you in solving why you cannot receive an email notification.

As for the service account I mentioned, if you use Send an email action to send a notification, the email will come from your mailbox. If you want to avoid this problem, you can consider creating a Service account, and then use the Service account to create a connection for Send an email action.

Hope this helps.

Best Regards,
NashLin 14 on at

Like (0)

Report

Re: Specific Email domain not received

Hi Barry,

Yes I am still unable to receive email and my IT department has checked that no email was sent to us.

I do not understand what does this means. Can you further elaborate?
"Maybe you could use Send email action. Then you can use the service account to create a connection, so you can avoid sending emails using your account."

Thank you.
v-bacao-msft on at

Like (0)

Report

Re: Specific Email domain not received

Hi @NashLin ,

Are you still unable to receive email notification?

Maybe you could use Send email action. Then you can use the service account to create a connection, so you can avoid sending emails using your account.

look forward to your reply.

Best Regards,
VictorIvanidze 12,205 on at

Like (0)

Report

Re: Specific Email domain not received

>Any other alternatives?

Don't use "Send email notification".
NashLin 14 on at

Like (0)

Report

Re: Specific Email domain not received

Hi,

I do see an email that subscribes me to the form, BUT i am not talking about receiving email from the form. I am referring to the email received through the FLOW as describe in the previous post.

I can receive emails by submitting from forms, but not through the flow automation.

Any other alternatives?