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Power Platform Community / Forums / Power Automate / Mailbox Ownership / ac...
Power Automate
Suggested Answer

Mailbox Ownership / access rights

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Posted on by 14
This is fun... Ok second flow, up a running of sorts. This flow monitors a mailbox I have access to, again this is about handling data when it's sent to this other mailbox address. The emails come in with attachments, I take basic data from theses emails to populate a Onedrive table. The ultimate goal is to store all these attachments (these are product certification docs generally supplied as. pdfs) against the product in a database. I have heard you can build in RAG (Retreval Augmented Generation) systems which you can train AI Agents to read and extract into the same database, thats the stretch, but for now... This flow works in testing or if I forward the email from the the other mainbox but would I be right in assuming that becasue I'm not the 'owner' of the mailbox I only have 'access rights' to emails this is why the flow fails during automation. I've tried setting a rule that when an email arrives in the other mailbox it gets sent to my personal mailbox and I run the flow from there but that sort of defeats the original object. Any ideas? 
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  • Suggested answer
    Riyaz_riz11 Profile Picture
    3,878 Super User 2025 Season 2 on at
    Hi,
     

    When a new email arrives in a shared mailbox (V2)

    1. Replace your current trigger with:

      When a new email arrives in a shared mailbox (V2)
    2. Set Mailbox Address to the full shared mailbox address (e.g., products@company.com).

    3. Ensure your account has at least "read and manage" (Full Access) permissions and "Send As" or "Send on behalf" permissions for that mailbox.

     You can confirm access in Microsoft 365 Admin Center > Shared Mailboxes > [Mailbox] > Delegation

    If I have answered your question, please mark it as the preferred solution ✅ . If you like my response, please give it a Thumbs Up 👍.
    Regards,
    Riyaz

  • DP-16062029-0 Profile Picture
    14 on at
    Thanks for this, not managed to work on this but did have a quick look, dont believe I have any rights. Will check this weekend.

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