DAX Query-
SUMMARIZECOLUMNS(
'My Team List'[Emp Name],
/* Filters */
TREATAS({"Offshore"}, 'My Team List'[Location]),
TREATAS({"L1"}, 'My Team List'[Role]),
/* Measures */
"Total_Score", [Total Score],
"Monthly_Audit_Score", [Monthly Audit Score],
"Monthly_Audit_Score_Points", [Monthly Audit Score Points],
"Escalation_Count", [Escalation Count],
"Escalation_Points", [Escalation Points],
"Assessment_Score", [Assessment Score],
"Assessment_Score_Points", [Assessment Score Points],
"CTTR", [CTTR],
"CTTR_Points", [CTTR Points],
"FCR__", [FCR %],
"FCR_Points", [FCR Points],
"CSAT_Count", [CSAT Count],
"DSATs", [DSATs],
"CSAT__", [CSAT %],
"CSAT_Points", [CSAT Points],
"Case_Resolved__", [Case Resolved %],
"Case_Resolved_Points", [Case Resolved Points],
"AHT", [AHT],
"AHT_Points", [AHT Points],
"Occupancy__", [Occupancy %],
"Occupancy_Points", [Occupancy Points],
"Login_Hours", [Login Hours],
"Timely_Login_Points", [Timely Login Points],
"BTO_Compliance_Points", [BTO Compliance Points],
"Office_Days_Last_Month", [Office Days (Last Month)],
"Home_Days_Last_Month", [Home Days (Last Month)],
"Unplanned_Leave_Points", [Unplanned Leave Points],
"Feedbacks_Count", [Feedbacks Count],
"Feedback_Points", [Feedback Points],
"Appreciation_Count_B", [Appreciation Count (B)],
"Appreciation_Points_Bonus", [Appreciation Points (Bonus)],
/* Attributes needed for email */
"Emp_Email", MIN('My Team List'[Emp Email]),
"My_Email_ID", MIN('My Team List'[My Email ID])
)
ORDER BY
[Total_Score] DESC,
'My Team List'[Emp Name]

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