Power Platform Community Forum Thread Details

Hi all, im finding some inconsistent behaviour with "Send Email with options" and wondered whether anyone could shed any light on it. Please note, I would love to use the approvals flow, however, i cannot due to external users and the restrictions on that organisation and you cannot alter the connection of your approvals actions so im stuck with this, any information would be appreciated :).

Here are the options i am using:

This is in an attempt to have the Actionable Message card be the only option send to users. I wanted this because I've discovered when the HTML message is used (see below) then the response from "Send email with options" is incomplete.

HTML Message Example:

When this email is received by a user, a choice made will only ever send this output:

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When a user gets the Actionable message card like this:

The response is either correct like the documentation says, or it can also be missing information like the HTML message

All im doing for these tests are sending the email with options to myself. Im not changing anything in the email with options, or my inbox and its still giving wildly inconsistent results. Is this normal or am i missing something fundamental to how this all works? In the docs it says the responses should be like this:

Which sometimes happens but not consistently and its making it impossible to address my primary issue posted here: Send Email with Options: Auto-responding without user input

Is anyone has had more experience using this and found a way to make it more consistent, or allow you to determine when a user actually clicks on these things and its not just their out of office triggering it, please let me know.

Categories:

Building flows