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Power Platform Community / Forums / Power Automate / Send Email with Option...
Power Automate
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Send Email with Options: Auto-responding without user input

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Posted on by 6
Hi All,

I created an expenses process for my company with power automate. Basic flow is they submit a form, info gets parsed and sent to manager via a "Send email with options". Spreadsheet gets updated based on response. 

Unfortunately, there is a problem with the email with options, which is that it will respond without anyone interacting with the buttons or the email.

It seems to happen sporadically, so I am unable to find a way to replicate or test this, so it was impossible to find a cause via Microsoft support. Fortunately there is a way i can tell when a request has been responded to in this way: 

Body of "Send email with options" from auto-response:
Body of "Send email with options" from normal response: 

Because of this, I can ask them to resubmit but i'd like to eliminate it. Im a bit limited as its live now. Out of 480 expenses submitted, its happened ~20 times.


Im planning to release something else that will also use this approach, so I'd like to get this issue ironed out if possible. I cant use approvals because of NHS shenanigans

Any advice would be appreciated :) 
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  • Michael E. Gernaey Profile Picture
    53,976 Moderator on at
     
    Were these people AFK? With auto replies?
     
    Also... I would recommend using an Approval versus Options... just not the most, how do I nicely say, enterprise critical supported lol power automate approval option.
     
    It works and many use it, but..
  • ED-28101550-0 Profile Picture
    6 on at
    Hi @Michael E. Gernaey,

    Thanks for the reply. I will test whether the Auto-replies affects this as it could explain to sporadic nature. I feel like if it were AFK status, it would happen a lot more frequently. No sure how either of this would affect the response item, but i will test regardless. Thank you for he suggestion :) 


    P.S Trust me, if i could use the M365 Approvals i would be doing. But we dont own the tenancy for our Teams/Email so I'm unable to send and create approvals. 

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