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Can't connect Outlook

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Posted on by Karpaty

Hi there,

I'm new to Microsoft Power Automate. I'm trying to do a flow where every time an item is created on SharePoint, an email is sent to the whole department through Outlook.

But when it comes to sign in to Outlook.com, it says: "That Microsoft Account doesn't exist. Enter a different account or get a new one"

I can't understand the problem. This account is the same I'm logged in on all my Microsoft tools, Outlook included.

Anyway, I tried to click on "No account? Create one". And the below shows up: "You can't sign up here with a work or school email address. Use a personal email, such as Gmail or Yahoo!, or get a new Outlook email."

Which is very odd to me, because I want exactly my work account to send the email to my other work colleagues.

All this is surely due to the fact that I'm new and probably the solution is simple. If anybody could help, it'd be very much appreciated. Thank you 🙂

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CFernandes 8,402 Most Valuable Professional on at

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Hey @Karpaty

Can you please try the Office 365 outlook connector...

There are two types of accounts Microsoft account (personal account) and work or school account (organization account), so try using the above connector.

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MBergB3 4 on at

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Cool story brah, but that doesn't answer the question : Why can't we create connectors to our professional account (the very one with which we're currently logged in) and why do we have to create a personal account instead? It makes no sense; explain it to us like we're 5 year olds.

EDIT: What the Microsoft guy is saying (in his very robotic way) is that you're using the wrong connector. When you're logged into Power Automate with your professional account, it's most likely that you're using the account tied to your Office Online subscription (the one provided to you by your company). for that, you need the "Office 365 Outlook" connector.

The "Outlook.com" connector, on the other hand, is for individuals who have a personal "@outlook.com" email address (formerly known as "@msn.com" or "@hotmail.com"). That's usually not what you want in this scenario.

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Humanoidhuman 30 on at

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Thanks for explaining that to me like a 5 year old @MBergB3 which I most certainly needed!
However, to add on to that I have a preset desktop flow which includes pulling out attachments from my outlook (professional account). Is there a workaround to it so that I don't have to change my entire desktop flow just because the online Automate does not allow professional outlook accounts to be connected? TIA

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