Power Platform Community Forum Thread Details

I created an agent in Copilot Studio, but I can't post to WhatsApp, at least not natively.

It says I need to configure an ACS and select a phone number, but phone numbers never appear in Azure. I'm from Mexico.

Do you know if it's not allowed in my region yet?

best regards

Amin

Categories:

Building Copilot Studio chatbots in Microsoft Teams

@AC-19051534-0

Mexico phone numbers in ACS only support inbound Toll-Free calls — no SMS, no outbound calls. So even if you get a number, it won't work for WhatsApp which needs two-way messaging.

The real reason numbers aren't showing up in Azure is your subscription billing address. Mexico numbers are only available if your Azure subscription is billed from: Australia, Canada, France, Germany, Italy, Japan, Spain, UK, or US. If you're billing from Mexico, nothing will appear.

Two options ,either use an Azure subscription billed from one of those countries, or email acstns@microsoft.com to request a case-by-case review.

Reference: https://learn.microsoft.com/en-us/azure/communication-services/concepts/numbers/phone-number-management-for-mexico

Vishnu WR

LinkedIn - My Tech Space

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