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Unable to add "Ask a question" action to the authoring canvas

Posted on by 14

Hi everyone, 

 

I'm just testing out the Power Virtual Agent functionality, but i unable to see "As a question" option in my authoring canvas. My available options are totally different compare to the person who demo it in ignite. Is this because my tenant haven't been updated with the latest release?

 

The options that i can see are: 

  • End with survey
  • Bots says
  • Action
  • Go to
  • Transfer to agent

The options that they demo are: 

  • Ask a question
  • Call an action
  • Show a message
  • Go to another topic
  • End the conversation >

 

Any guidance around this will be grateful.

 

Thank you

Mugilan

  • mugilan Profile Picture
    mugilan 14 on at
    Re: Unable to add "Ask a question" action to the authoring canvas

    HI ggupta,

     

    I can see the new UI and I'll test it over the weekend.

    Thank you.

  • Gitika Gupta Profile Picture
    Gitika Gupta on at
    Re: Unable to add "Ask a question" action to the authoring canvas

    The new UI you saw at the Ignite demo is now live. Please give it a try and we'd love your feedback. Thanks, Gitika.

  • Re: Unable to add "Ask a question" action to the authoring canvas

    Hi @mugilan, the new features will be released over the coming few weeks into production. Stay tuned!

     

    Thanks, 
    Michael

  • JoeGill Profile Picture
    JoeGill 168 on at
    Re: Unable to add "Ask a question" action to the authoring canvas

    Hi Michael,

     

    I have see a few tweeks to the UI but nothing major as yet. I do have transfer to agent option but cannot get that to work with Omichannel as yet.

     

    Joe

  • mugilan Profile Picture
    mugilan 14 on at
    Re: Unable to add "Ask a question" action to the authoring canvas

    Hi @mivakoc ,

     

    The new one look more friendly but i can give more feedback after i try out the new features.

    Do you know when i can get the new version on my dev tenant?

  • mugilan Profile Picture
    mugilan 14 on at
    Re: Unable to add "Ask a question" action to the authoring canvas

    Thank you @JoeGill 

  • Verified answer
    Re: Unable to add "Ask a question" action to the authoring canvas

    Hi @mugilan

     

    The demo was done with dogfood version of Power Virtual Agents. The new structure for authoring nodes is coming soon to the product. What do you think about the old vs new one? Any feedback? 


    Thanks, 
    Michael 

    PM @Power Virtual Agents

  • JoeGill Profile Picture
    JoeGill 168 on at
    Re: Unable to add "Ask a question" action to the authoring canvas

    Hi,

     

    Once you enter some "Bot Says"  text you should see the "user says" option

     

    Joe

     

     

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