Power Platform Community Forum Thread Details

We are testing a Copilot Studio agent and would like to test/use Dataverse as a data source. At a very basic level, the Dataverse table has been created with the following columns: Category Question and topic Answer to customer The challenge is that our Copilot Studio agent cannot find any relevant answers or data from our Dataverse table. Under ‘Knowledge’, our Dataverse table shows a status of: ‘Unknown’. It has remained in this state for several days. Removing and re-adding the knowledge source does not help. What are we doing wrong?

Hi @JH-15051849-0,

It looks like the issue is probably that the Dataverse table isn’t being indexed properly, which is why it stays on “Unknown” and your agent can’t find any answers yet.

A few things to try:

Keep the table simple: Copilot Studio can be a bit sensitive to table structure. For testing, try a very simple table with just Question and Answer as plain text columns. If you’re also using Category, make sure Question is the field being indexed and Answer is the one returned in responses.
Confirm data and permissions: Check that the table actually has rows in it, and that your Copilot Studio agent has permission to read that Dataverse table in the current environment.
Check the environment: Make sure the agent and the Dataverse table are in the same environment. This is a common one that trips people up.
Nudge the indexing: “Unknown” usually means the indexing process never really started or failed quietly. Sometimes it helps to remove the Dataverse knowledge source, publish the agent, then add the table again as a knowledge source and publish once more.
Try a tiny test table: As a sanity check, create a brand‑new table with just 2–3 rows (only Question and Answer), connect that as a knowledge source, and see if it indexes and answers correctly. If that works, the problem is likely with the structure or data of your original table

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