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Power Platform Community / Forums / Copilot Studio / COPILOT STUDIO AGENT K...
Copilot Studio
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COPILOT STUDIO AGENT KNOWLEDGE ITEMS STATUS STUCK ON "IN PROGRESS"

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My Copilot Studio agent, PruKnowledge Hub, has been in active use for about three months. A few days ago, users began seeing the error “I’m sorry, I’m not sure how to help with that.” On investigation, I noticed all Knowledge Items are stuck in In Progress, and even newly created agents show the same issue.
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    Valantis Profile Picture
    1,723 on at
     
    I've seen this pop up before with Copilot Studio - it's usually a backend indexing glitch or environment hiccup.
     what typically sorts it out is Republish the agent first - Jump into Copilot Studio, tweak something small like the description, save, and hit republish.
    Often kicks the processing back into gear.
    Nuke and re-add knowledge sources - Delete the stuck items (all of them), give it 10 mins, then upload fresh or reconnect SharePoint/etc. Start with one small PDF to test if it goes "Ready".
    Basic checks - Make sure file types are good (PDF/DOCX under limits), permissions are set right, no quota warnings in your Power Platform admin center.
    Try incognito mode too - cache can be sneaky.
    If that doesn't do it (and it sounds environment-wide since new agents are borked), this is Microsoft territory.  i would recommend,  Open a support ticket
     

     

    Best regards,

    Valantis

     

    ✅ If this helped solve your issue, please Accept as Solution so others can find it quickly.

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    🏷️ For follow-ups  @Valantis.

    📝 https://valantisond365.com/

     

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