MS Teams - Sorry, something unexpected happened. We’re looking into it. Error code: SystemError.

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Posted on 11 Mar 2024 04:14:13 by atulsirpal

I created a bot and its working fine in Co-pilot studio and on Demo website but its giving a error in MS-Teams.

Error -

Sorry, something unexpected happened. We’re looking into it. Error code: SystemError. Conversation ID:

Can anyone help me in this?

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ManikandanS 246 on 11 Mar 2024 at 04:58:51

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Re: MS Teams - Sorry, something unexpected happened. We’re looking into it. Error code: SystemError.

Hello @atulsirpal

Are you using generative AI features to respond back from your SharePoint? If yes please refer below post to make sure all setup are done properly.

https://powerusers.microsoft.com/t5/Building-Copilot-Studio-Chatbots/PVA-Bot-not-responding-in-Teams/m-p/2607280#M1703

Thanks.

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atulsirpal 6 on 11 Mar 2024 at 05:26:39

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Re: MS Teams - Sorry, something unexpected happened. We’re looking into it. Error code: SystemError.

@ManikandanS No.I am not using Sharepoint and any AI features. I am making a HTTP request only. Its working fine in Demo website and with in Co-pilot but not in MS-Teams.

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WillM83 14 on 30 Apr 2024 at 17:05:59

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Re: MS Teams - Sorry, something unexpected happened. We’re looking into it. Error code: SystemError.

Hi, I'm encountering a similar issue. I've previously created bots in customer environments where it simply sends an HTTP request and responds with the message received. This setup works fine for other customers using Teams, but in this particular environment, it only functions in the test environment. So, while the HTTP request and response work within the PVA environment, they're not functioning properly in Teams.
Do you have any suggestions or ideas for resolving this?

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phamilton 14 on 30 Apr 2024 at 18:13:17

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Re: MS Teams - Sorry, something unexpected happened. We’re looking into it. Error code: SystemError.

I am also seeing the same issue. I have one word document loaded into the bot, which responds fine in the test but not using Teams.

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WillM83 14 on 03 May 2024 at 07:43:13

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Re: MS Teams - Sorry, something unexpected happened. We’re looking into it. Error code: SystemError.

I just created a new one and it works now.

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zhengtzerlee 28 on 02 Aug 2024 at 07:05:29

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MS Teams - Sorry, something unexpected happened. We’re looking into it. Error code: SystemError.

any updates?

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