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Processing email attachment

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Posted on by DS-28101037-0

Hi all

I would like to know what steps need to be followed so that agent can extract content from email attachment. When I tried it using Get emails (V3) tool but it responded back with a message 'Not available for extraction'. Is this feature not available or need some pre-requisites to follow? Please help.

Regards
Deepak

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Michael E. Gernaey 53,963 Moderator on at

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HI @DS-28101037-0

Unfortunately the picture will probably never show up :-( its just the system

1. Please share more specifics about your agent and how exactly you are trying to use the Attachment

2. Are you using a Flow to try to grab the attachment and then use it as a knowledge source?

3. How is the flow triggered to even know to get emails

4. How does get emails know which email to grab?

5. Please share your Agents complete configuration with a clear set of steps and processing you want to happen

Since Get Attachments is not a trigger, what is your trigger?? When an email arrives? or is it scheduled?

Lets try to get some more information and then we can help resolve your issue :-)

Cheers!

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DS-28101037-0 6 on at

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Hi Michael. Thanks for your response. Let me clarify what I am trying to do.

I have created an agent and added a tool ''Get emails (V3) to it. The intention of this agent is to retrieve details from email body and attachment. While, it is able to retrieve content from email body but same is not the case with email attachment. Other than adding a tool, I just described the agent and the instruction prompt.

I am asking agent to share details of unread mails. Idea is to use attachment details for further processing. Please let me know if copilot supports retrieving details from email attachment. If yes, what steps need to be executed for this. Please share if any supporting document or video available.

Regards
Deepak

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DS-28101037-0 6 on at

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Hi Michael E. Gernaey

Waiting for your response on this if you can please help here.

Regards

Deepak

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