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Power Platform Community / Forums / Copilot Studio / Sharepoint Folder adde...
Copilot Studio
Suggested Answer

Sharepoint Folder added as Knowledge Base source doesn't work

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Posted on by DC-24031042-0
Hello,
I have created a really simple agent and I added as Knowledge base a sharepoint folder that contains hundreds of word doc files. I would like querying these files by the test chat, and receiving answers based just on the file content of the Knowledge base. The problems is that despite the agent says that the KB is properly added and ready, I cannot obtain any good answers based on the files. All the times I receive something like "No information was found that could help answer this."
 
Do you have any ideas how to fix this issue?
 
Thank you.
 
Dario
Categories:
Autonomous agents
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  • Suggested answer
    frago Profile Picture
    frago 226 on at
     
     

    Maybe let’s start by checking where you are testing the agent.

    Are you testing it directly in Copilot Studio, in the Test / Demo chat?

    If so, during the test, do you actually see the SharePoint knowledge source listed in the sources used for the answer?

    If you are testing the agent in Microsoft Teams, remember that you must save and publish the changes by clicking Publish in Copilot Studio; otherwise, Teams will still use the previously published version of the agent.

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