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Power Platform Community / Forums / Copilot Studio / Conversation still sho...
Copilot Studio
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Conversation still showing in progress even after 4 days.

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I created a basic information retrieval chat bot, and created 3 topics. I am using generative orchestration to help decide between the topics. I am using end current session after each topic, and for some of the topics I have added a Boolean node to get an answer in 'Yes' or 'No'.
 
But it seems in one of my conversations, the conversation is still running and its showing in Progress.
 
Questions - 
 1) Why is this happening and how do I stop it?
  2) Will it affect the accuracy of future responses?
 
Note - I am using generative orchestration and sometimes, it would run multiple steps to search for a better answer and would end up giving multiple responses. That's why its showing steps/turns as 11 in this, whereas ideally it should have stopped after 2 or 3 steps. I had to manually enter "No" to stop the flow. 
 
 
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  • Suggested answer
    Michael E. Gernaey Profile Picture
    53,963 Moderator on at
     
    The issue is the agent believes its waiting on some input that its not getting. So its just waiting for it. There is some condition where you are accidentally putting the agent into a "where is my input" and so it just sits there.
     
    I would have to see much more the Topics etc to get closer to detailing why its stuck on something, as I have no idea what is happening in those topics, as well as it could be triggering a completely different topic without you knowing that its waiting on.
     
     

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