Power Platform Community Forum Thread Details

talked to a support agent who sent me here, two days ago i was using PDFs in Copilot normally, today, i get this message,

I tried to summarize the uploaded files, but I can’t access their contents. Both PDFs returned as empty, corrupted, or in a format I can’t process, so there’s no text for me to read.

Next step (quickest):
Please re‑upload the PDF(s) (or upload a text/Word version), or paste the text you want summarized here.

If you’d like, you can also tell me which document you want summarized and how brief you want it (e.g., 5 bullets, executive summary, or one paragraph), and I’ll do it immediately once the content is accessible.

so, i recreated the files, from scratch, then Copilot accused me of giving it scanned or OCR documents, which i did not, the support agent stated i need to save my PDFs as PDF/A, i do not see that as an option in Word.

i saved both files as Keep text only, which was his or her only suggestion, if i have to copy and paste everything from a Word file, Copilot will no longer be the solution it once was, nor the solution i need.

Categories:

General topics

Hi @CU09042217-0,

If you want the absolute simplest path forward without fighting the PDF engine:

Open your Word doc.
Save as .docx (if it isn't already).
Upload the .docx directly.

This bypasses the entire PDF parsing engine, which is the specific layer causing your current headache.

The "Wait and See" logic is also valid: Because this is often a regional service issue, if it worked yesterday and fails today on the same file, it is almost certainly a Microsoft backend transient error that will resolve itself in 24–48 hours.

https://communitypowerplatformprod.powerappsportals.com/forums/thread/details/?threadid=9cffd60d-5d3f-ef11-8409-6045bdeef8e9

https://community.powerplatform.com/forums/thread/details/?threadid=001fed73-ad31-f011-8c4e-7c1e521a9c2c

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