Getting "Sorry I am not able to find a related topic. Can you rephrase and try again?" and then another message with response

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Posted on by carolinepena

I'm not sure if this is an issue with triggers but I am having an issue with getting the "Sorry, I am not able to find a related topic. Can you rephrase and try again?" and then the bot responds with the correct response and the correct topic is triggered:

Is this an issue with triggers? I am currently using Message received with conditionals around the text received and whether or not global variables have been set.

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remidyon on at

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Re: Getting "Sorry I am not able to find a related topic. Can you rephrase and try again?" and then another message with response

Hi @carolinepena it is hard to tell without the details of all the topics involved and their respective triggers. Could you detail a bit more how you set up your bot?