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Environment variables for Agent's Knowledge

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Posted on by CU29010110-0 2
Recently, while configuring the agent’s knowledge with SharePoint, I noticed that it was possible to replace URLs with environment variables. I tested this by creating variables in my solution to replace the URLs for a list, a folder, and a site. However, for some reason, I wasn’t able to save the change. Only in the folder case did the environment variable remain selected momentarily, but in the other cases it reverted back to the original URL.
Has anyone else experienced this?
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  • Suggested answer
    chiaraalina Profile Picture
    chiaraalina 2,425 Super User 2026 Season 1 on at
     
    Maybe it was buggy in January, but now in March 2026 I was able to use environment variables for the SharePoint URLs without the value reverting back, and I’ve used it a couple of times successfully.
    Are you referring to the same configuration, or did you do something different?
     

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