Unanswered

automate forwarding emails received in shared mailbox towards teams chat

(1) Share

Report

Posted on by FC-10040723-0

How can i automate forwarding emails not from my personal work mailbox but a shared mailbox? I now receive the message, and i know for sure that the inbox works

Specified folder 'serviceteam-benelux@xxxxxxx.xx' does not exist.
clientRequestId: 29527c9c-8194-4fca-b45a-55ef64345d05
serviceRequestId: 344be29a-1682-407b-8746-9bc99285ec59

Categories:

Power Automate Desktop

I have the same question (0)

All responses (4)

Answers (0)

Sort by

PowerDeveloperTP 453 on at

Like (0)

Report
Copy link

Link copied!

Hello,

Could you please share the details on how you have configured the flow and the error screenshot.

Thank You.

Was this reply helpful? Yes No
FC-10040723-0 6 on at

Like (0)

Report
Copy link

Link copied!

   "host": {

        "connectionReferenceName": "shared_office365",

        "operationId": "OnNewEmailV3"

    },

    "parameters": {

        "folderPath": "serviceteam-benelux@smithsdetection.com",

        "to": "Serviceteam-Benelux@smithsdetection.com",

        "from": "",

        "subjectFilter": ""

    }

{

    "statusCode": 404,

    "headers": {

        "Cache-Control": "no-store, no-cache",

        "Pragma": "no-cache",

        "Set-Cookie": "ARRAffinity=9fa6c0b82e1d7da4a533be6bd9bc598a7378a1d1d9fd035b439a7dee1d6cddf7;Path=/;HttpOnly;Secure;Domain=office365-cus.azconn-cus-001.p.azurewebsites.net,ARRAffinitySameSite=9fa6c0b82e1d7da4a533be6bd9bc598a7378a1d1d9fd035b439a7dee1d6cddf7;Path=/;HttpOnly;SameSite=None;Secure;Domain=office365-cus.azconn-cus-001.p.azurewebsites.net",

        "Strict-Transport-Security": "max-age=31536000; includeSubDomains",

        "x-ms-request-id": "3fa837a7-f6a4-4467-a8ac-4212fbd3de96",

        "X-Content-Type-Options": "nosniff",

        "X-Frame-Options": "DENY",

        "x-ms-environment-id": "default-bd2ac3b4-122a-4000-ac98-779c8efd4722",

        "x-ms-tenant-id": "bd2ac3b4-122a-4000-ac98-779c8efd4722",

        "x-ms-subscription-id": "1c7ac907-3e6d-4d80-bdbf-e00c676e9deb",

        "x-ms-dlp-re": "-|-",

        "x-ms-dlp-gu": "-|-",

        "x-ms-dlp-ef": "-|-/-|-|-|-",

        "x-ms-mip-sl": "-|-|-|-",

        "x-ms-au-creator-id": "f95876e4-fdae-457b-b7cf-87a454c1df9c",

        "Timing-Allow-Origin": "*",

        "x-ms-apihub-cached-response": "true",

        "x-ms-apihub-obo": "false",

        "x-ms-plex-failed": "true",

        "Date": "Fri, 10 Apr 2026 08:37:51 GMT",

        "Content-Length": "245",

        "Content-Type": "application/json",

        "Expires": "-1"

    },

    "body": {

        "status": 404,

        "message": "Specified folder 'serviceteam-benelux@smithsdetection.com' does not exist.\r\nclientRequestId: 0415bfda-7bae-4839-892c-33a10a33bd78\r\nserviceRequestId: 3fa837a7-f6a4-4467-a8ac-4212fbd3de96",

        "errors": []

    }

{

  "Cache-Control": "no-store, no-cache",

  "Pragma": "no-cache",

  "Set-Cookie": "ARRAffinity=9fa6c0b82e1d7da4a533be6bd9bc598a7378a1d1d9fd035b439a7dee1d6cddf7;Path=/;HttpOnly;Secure;Domain=office365-cus.azconn-cus-001.p.azurewebsites.net,ARRAffinitySameSite=9fa6c0b82e1d7da4a533be6bd9bc598a7378a1d1d9fd035b439a7dee1d6cddf7;Path=/;HttpOnly;SameSite=None;Secure;Domain=office365-cus.azconn-cus-001.p.azurewebsites.net",

  "Strict-Transport-Security": "max-age=31536000; includeSubDomains",

  "x-ms-request-id": "3fa837a7-f6a4-4467-a8ac-4212fbd3de96",

  "X-Content-Type-Options": "nosniff",

  "X-Frame-Options": "DENY",

  "x-ms-environment-id": "default-bd2ac3b4-122a-4000-ac98-779c8efd4722",

  "x-ms-tenant-id": "bd2ac3b4-122a-4000-ac98-779c8efd4722",

  "x-ms-subscription-id": "1c7ac907-3e6d-4d80-bdbf-e00c676e9deb",

  "x-ms-dlp-re": "-|-",

  "x-ms-dlp-gu": "-|-",

  "x-ms-dlp-ef": "-|-/-|-|-|-",

  "x-ms-mip-sl": "-|-|-|-",

  "x-ms-au-creator-id": "f95876e4-fdae-457b-b7cf-87a454c1df9c",

  "Timing-Allow-Origin": "*",

  "x-ms-apihub-cached-response": "true",

  "x-ms-apihub-obo": "false",

  "x-ms-plex-failed": "true",

  "Date": "Fri, 10 Apr 2026 08:37:51 GMT",

  "Content-Length": "245",

  "Content-Type": "application/json",

  "Expires": "-1"

}

Was this reply helpful? Yes No
CU14010138-0 8 on at

Like (0)

Report
Copy link

Link copied!
Copilot suggested the following approach. Would you consider giving it a try?

Root Cause

The error occurs because the email address of a shared mailbox was incorrectly configured as a folder path in the Power Automate trigger.

In the Office 365 Outlook – “When a new email arrives (V3)” trigger, the Folder Path field must contain an Outlook mail folder name (such as Inbox), not an email address.

As a result, the connector cannot find the specified folder and returns a 404 – Folder does not exist error.

Solution

Correct Way to Monitor a Shared Mailbox

Open your Power Automate flow.

Edit the trigger “When a new email arrives (V3)”.

Configure the fields as follows:

Field Correct Value

Original Mailbox Address serviceteam-benelux@smithsdetection.com

Folder Inbox (or a valid subfolder such as Inbox/Service)

✅ Do not enter the email address in the Folder field.

Example Configuration

Original Mailbox Address:

serviceteam-benelux@smithsdetection.com

Folder:

Inbox

or

Inbox/Support

Additional Notes

The shared mailbox must already exist.

The flow connection user must have at least Member or Full Access permission to the shared mailbox.

The V3 trigger is recommended for shared mailboxes (more stable than older versions).

Folder names must match the actual Outlook folder structure.

Conclusion

This is a configuration issue, not a permission or service outage problem.

Once the shared mailbox email address is set in Original Mailbox Address and a valid mail folder (e.g., Inbox) is specified in Folder, the flow will run correctly.

Was this reply helpful? Yes No
FC-10040723-0 6 on at

Like (0)

Report
Copy link

Link copied!

i will give it a try, thank you

Was this reply helpful? Yes No