Power Platform Community Forum Thread Details

I am building an approval automation process using Power Automate but am having trouble getting it to work as expected.

I have created two flows:

One to store the attachment (invoice) into a SharePoint location.
Another to request approval once a new file is added to that location.

This setup works perfectly when tested with sample emails but fails with actual emails sent by the supplier.

I have a similar flow for a different supplier, and it works fine. However, the supplier whose process is working has an email address without special characters, whereas the suppliers whose processes are not working have special characters in their email addresses.

To rule out this issue, I created an Exchange rule to forward emails with attachments from those suppliers to new shared mailboxes specifically created for this process. I then updated the flow to use these shared mailboxes. While the flow works when tested, it still does not work with the actual emails from the suppliers.

Flow Thats Working

Flow for attachement Storage Flow for approval request

Flow That's Not Working

1. I've tried without exchange rule and tried adding a subject filter like above which didn't help.

Exchange rule to forward email Flow to store attachement

Flow to request approval

Categories:

Building flows

You have included a lot of information in your post, that if I understand the issue, isn't really needed in the post and makes it confusing. Is your issue only with this trigger action in your first workflow?

If yes, is your issue that it is not triggering when used in production? If so, please update your post to just show the above trigger and include an image of an e-mail that contains the subject listed above, addressed to the account listed, and has attachments as you define in the trigger (mask confidential information as needed).

In your post you mention shared mailboxes. You do know that the above trigger is on the mailbox of the owner of the flow? If not, that is probably why the flow is not working if the e-mails are being sent to a shared mailbox. If you want to set this up on a shared mailbox, you need to use this trigger instead.