Looping between "Multiple Topics Matched" and "Fallback" system topics

(0) Share

Report

Posted on by fariha_choi

Hello, I am building a bot to help students with their various queries. I have some topics that are similar to each other so if the student enters something quite generic like "assignment", the bot gives the student a few options to choose from (via the Multiple Topics Matched" system topic. If the student selects "None of these" from the list they are redirected to the "Fallback" system topic as this is the default way it's setup. If they keep repeating this process then they end up in an infinite loop and I can't figure out how I can fix this. The issue seems to be that there is a FallbackCount in the Fallback topic but this isn't a global variable and resets itself every time the student goes back to the Multiple Topics Matched topic, so the issue is never escalated (see screenshot below). This seems to be a system variable of some kind that I can't manipulate.

How do I fix this issue?

All responses (1)

Answers (0)

adilei on at

Like (0)

Report

Re: Looping between "Multiple Topics Matched" and "Fallback" system topics

We can think about a modified design, but what is the desired behavior? What should happen if students are visiting "fallback" for the Nth time?