Power Platform Community Forum Thread Details

my agent shows connected but i get this error while testing the agent

Bot said:

Error Message: The connector 'ServiceNow' returned an authorization error (HTTP 403). The connection may need to be reauthorized. Error Code: ConnectorAuthorizationError Conversation Id: 8cafda1a-20d4-4af6-97de-03d2d86ca31c Time (UTC): 2026-06-16T15:07:25.074Z

However same creds using web based data load with PBI is working and i can see all tables.

Categories:

Calling actions from Copilot Studio

Given that:

The connection status is Connected
Power BI works
The error is HTTP 403

The most likely causes are:

ServiceNow ACL or role permissions changed (most common).
The connector token needs to be reauthorized.
Connection ownership or sharing issue in Copilot Studio.
The agent is attempting to access a different ServiceNow table or API than Power BI.

Next information that would help narrow it down

Please share:

Which ServiceNow action the agent is calling (List Records, Get Record, Create Incident, etc.)
Whether the connection uses OAuth or Basic Authentication
Whether the issue started after any recent changes in ServiceNow, Copilot Studio, or your Power Platform environment.

That information should make it possible to pinpoint the exact cause.