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Power Platform Community / Forums / Copilot Studio / Regarding System Error
Copilot Studio
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Regarding System Error

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Posted on by MA-22010910-0 2
Sorry, something went wrong. Error code: SystemError. Conversation ID: ce019456-b001-4096-96e7-042db1f28b50. Time (UTC): 1/22/2026 9:06:02 AM.
while using a copilot studio agent. Specifically, When Using Gpt-5 reasoning Model Any one any solution to solve this problems
Categories:
Building Copilot Studio chatbots in Microsoft Teams
I have the same question (2)
  • Nivedipa-MSFT Profile Picture
    Nivedipa-MSFT Microsoft Employee on at
    Hello @MA-22010910-0,
    Most likely cause: Reasoning models not fully stable in Copilot Studio yet (preview feature).
    Fastest fix: Switch to GPT-4 Turbo temporarily until reasoning model support improves.
    Long-term solution: Wait for Microsoft to stabilize reasoning model integration or use Power Automate to call Azure OpenAI reasoning models directly.
  • Suggested answer
    Valantis Profile Picture
    Valantis 6,735 on at
     
    does this happend in copilot studio "Test" or Teams or any other channel?
    did you try republish the Agent that fix sometimes issue similar to this.
    It works fine with the other models or same result?

    The SystemError in Copilot Studio is a platform-side failure (it doesn’t return details). So Microsoft’s documented resolution is to open a support ticket and provide the Conversation ID + UTC timestamp.

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