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Posted on by Community Power Pla... Microsoft Employee

Hello all,

I am building a flow to create a new ticket in Jira when a shared mailbox recevies a new e-mail. This I can handle however from the shared mailbox the user will receive responses to the original e-mail. I don't wan the flow to recreate a ticket each time there is a response. Just on the initial e-mail.

Is this possible?

Thanks,

Brent

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Building flows

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Community Power Pla... Microsoft Employee on at

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As well.... When I do have the body of the e-mail copied into the Jira card, it isn't in html and can't be read.

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v-alzhan-msft Microsoft Employee on at

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Hi @Anonymous ,

For the first issue that your flow would be triggered for the response email, are there any special string in the sunject and the body of the response email such as "reply" or "response"? If yes, you could add a condition under the trigger to check if the email has those string, if the email has those string, then the flow will not create a new ticket.

For the second issue that email body are in htnl format, please insert the "Body Preview" dynamic content instead of the "Body" dynamic content in the Jira card.

Best regards,

Alice

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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Community Power Pla... Microsoft Employee on at

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Thanks Alice,

I have used the Body Preview as well however it shows only the first two lines of text. Is there a way to expand this?

Thanks again,

Brent

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Community Power Pla... Microsoft Employee on at

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Hello!

Can you tell me how to create a "Flow" I am building a flow to create a new ticket in JIIRA. Having trouble figure it out. Any help will be appreciated.

Thanks!
Thilaka

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